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- Tasks: Deliver facial workouts and provide top-notch customer service at FaceGym.
- Company: FaceGym is a pioneering facial fitness studio based in central London, expanding across the UK and USA.
- Benefits: Enjoy generous commissions, exclusive discounts, 50% off products, and a paid day off for your birthday.
- Why this job: Join a vibrant team, boost confidence, and make a real impact on clients' beauty journeys.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent; previous beauty, retail, or spa experience preferred.
- Other info: Flexible hours required; must be able to stand for 6-8 hours during shifts.
The predicted salary is between 13000 - 16000 £ per year.
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Kings Road Chelsea (3 days)
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary: The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
Our Brand Values:
- Feeling
- Action
- Confidence
- Expertise
- Over To The Best
The Perks!
- Generous commission on retail
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
Trainer (Beauty Therapist) Part Time UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) Part Time UK
✨Tip Number 1
Familiarise yourself with FaceGym's unique approach to facial fitness. Understanding their workout protocols and customer service philosophy will help you connect better with the team during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built rapport with clients in previous roles. This will demonstrate your ability to provide the exceptional service FaceGym values.
✨Tip Number 3
Research the latest trends in skincare and beauty therapy. Being knowledgeable about current products and treatments will not only impress the interviewers but also show your commitment to the role.
✨Tip Number 4
Practice your communication skills, especially in a sales context. Being articulate and confident will help you convey the brand story effectively and engage customers, which is crucial for this position.
We think you need these skills to ace Trainer (Beauty Therapist) Part Time UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy and customer service. Emphasise any qualifications, such as NVQ 3, and specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty therapy and customer service. Mention how your previous experiences have prepared you for delivering exceptional facial workouts and building client relationships.
Showcase Your Skills: In your application, provide examples of how you've successfully engaged with customers in the past. Highlight your ability to adapt your approach based on different customer profiles and your experience in retail settings.
Research FaceGym: Familiarise yourself with FaceGym's unique offerings and brand values. Understanding their approach to facial fitness will help you convey your enthusiasm for the role and demonstrate your alignment with their mission.
How to prepare for a job interview at FACEGYM
✨Know Your Products
Familiarise yourself with FaceGym's unique offerings, including their facial workouts and skincare products. Being able to discuss these confidently will show your passion for the brand and your ability to sell effectively.
✨Demonstrate Exceptional Customer Service
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to build rapport and adapt your approach to different customer profiles, as this is crucial for success in this position.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Effective communication is key in this role, so be ready to demonstrate how you can engage with clients and colleagues alike.
✨Emphasise Teamwork and Initiative
Be prepared to discuss your experience working in a team and how you’ve used your initiative in past roles. This will illustrate your ability to contribute positively to the studio environment and support your colleagues.
