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- Tasks: Lead shifts, support managers, train teams, and ensure top-notch customer service.
- Company: Join Stack & Still, the UK's largest urban pancake business with a fun dining experience.
- Benefits: Enjoy gratuities, free meals on shift, discounts for friends, and dynamic pay options.
- Why this job: Be part of a unique venture with growth opportunities in a vibrant team culture.
- Qualifications: Must have server experience; supervisory skills are a plus.
- Other info: Perfect for those looking to kickstart their management career in a busy environment.
The predicted salary is between 24000 - 36000 £ per year.
Stack & Still is seeking exceptional shift leaders to join our team. If you are energetic, fun, and focused on delivering great customer experiences, we want to hear from you! Candidates must have a track record as an exceptional server; supervisor/shift manager experience is essential.
Our food concept is simple, but our quality and delivery are not! We offer a pancake dining experience like no other. This is the UK's largest urban pancake business, with over 200 covers, and we offer huge customisation and a dynamic mix of savoury, sweet, gourmet, and quirky pancake dishes. We do one thing, and we do it well!
As part of the unit's management team, you will be expected to support the Assistant General Manager and General Manager to deliver a great customer experience every day. Our shift leaders will assist the managers on restaurant opening and closing shifts, training teams, and supervising floor shifts as well as taking sections and serving when necessary. Shifts can be super busy, so stamina and a hands-on approach are needed while maintaining the highest customer service standards and attention to detail.
We are looking for a smart individual with great organisational skills who will want to grow the company as we most certainly expand. This may be your first supervisory position, but we will look for a great track record as an exceptional server with all the skill to become a manager of the future, as Stack & Still always has progression opportunities available.
What we offer:
- Full share of gratuities paid monthly via our Tronc System!
- OTE up to an extra £4.50/hr
- Every Pioneer Fed For Free on Shift
- 50% off for nominated friends and family on food
- Dynamic Pay and Discounts offered in Partnership with Wage Stream
This is the chance to be a part of a unique new venture. Apply now and tell us why you are the perfect candidate!
Shift Leader employer: Stack & Still Ltd
Contact Detail:
Stack & Still Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team. Whether it's in an informal chat or a more structured conversation, let your enthusiasm for creating great dining experiences shine through.
✨Tip Number 2
Familiarise yourself with Stack & Still's unique food concept before your interview. Being able to discuss their pancake offerings and how you can contribute to their success will demonstrate your genuine interest in the role.
✨Tip Number 3
Highlight any previous experience you have in fast-paced environments. Share specific examples of how you've managed busy shifts or trained new staff, as this will show that you're ready to take on the responsibilities of a shift leader.
✨Tip Number 4
Network with current employees if possible. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Stack & Still. Highlight your relevant experience in customer service and any supervisory roles you've held.
Tailor Your CV: Customise your CV to reflect your experience as an exceptional server and any supervisory or management roles. Emphasise skills like organisation, stamina, and customer service excellence that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great customer experiences. Mention specific examples from your past roles that demonstrate your ability to lead a team and handle busy shifts effectively.
Showcase Your Personality: Since Stack & Still values energy and fun, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the unique pancake dining experience they offer.
How to prepare for a job interview at Stack & Still Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Even if this is your first supervisory role, highlight any experiences where you took charge or led a team. Discuss how you can support the management team and contribute to a positive work environment.
✨Prepare for Busy Scenarios
Since shifts can get super busy, be ready to discuss how you handle high-pressure situations. Provide examples of how you've managed stress while maintaining excellent service standards in previous jobs.
✨Emphasise Organisational Skills
Talk about your organisational abilities and how they can benefit the team. Mention any systems or methods you use to stay organised, especially in a fast-paced environment like Stack & Still.
