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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join a leading FCA regulated finance service provider in Edinburgh.
- Benefits: Earn £13.49 per hour, paid weekly, with a hybrid work model.
- Why this job: Gain valuable experience in finance while making a real impact on customers' lives.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Full-time role with a temporary, ongoing contract, Monday to Friday.
Customer Service Advisor based in Edinburgh (Hybrid) Offering £13.49 per hour, paid weekly – every Friday Full time, 35 hours per week – Monday to Friday Temporary, on-going contract The Role: As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner. You will be working within an FCA regulated finance service provider, supporting customers with queries in regards to their pensions, investments and insurance. Key Responsibilities: Deliver excellent customer service through multiple channels. Communicate clearly with customers and respond appropriately to their needs. Work accurately and efficiently to achieve quality standards and meet SLAs/KPIs. Drive through process improvements to improve efficiency and effectiveness. Observe legal obligations and adhere to the company\’s corporate policies and guidelines.
Lloyds - Senior Customer Advisor employer: The Recruitment Co. Careers
Contact Detail:
The Recruitment Co. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds - Senior Customer Advisor
✨Tip Number 1
Familiarize yourself with the financial services industry, especially in areas like pensions, investments, and insurance. This knowledge will help you understand customer queries better and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you to handle various customer interactions effectively and show that you can respond appropriately to different needs.
✨Tip Number 3
Research common customer service challenges in the finance sector and think of ways to improve processes. Being able to discuss potential improvements during your interview will highlight your proactive approach.
✨Tip Number 4
Prepare examples from your past experiences where you delivered exceptional customer service or resolved complex issues. These stories will showcase your ability to meet quality standards and adhere to corporate policies.
We think you need these skills to ace Lloyds - Senior Customer Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Customer Advisor position. Understand the key responsibilities and required skills, especially in customer service and finance.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in finance or similar sectors. Emphasize your ability to communicate effectively and resolve customer queries.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the financial services industry. Mention specific examples of how you've successfully handled customer inquiries in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Recruitment Co. Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Senior Customer Advisor. Familiarize yourself with the key aspects of customer service in the finance sector, especially regarding pensions, investments, and insurance.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.
✨Highlight Process Improvement Experience
Be prepared to discuss any previous experiences where you identified inefficiencies and implemented process improvements. This shows your proactive approach and commitment to enhancing customer service.
✨Familiarize Yourself with FCA Regulations
Since you'll be working within an FCA regulated environment, it's important to have a basic understanding of these regulations. Mentioning your knowledge during the interview can set you apart as a candidate who is ready to adhere to legal obligations.
