Quality Manager

Reporting to: Quality, Environmental & Continuity Manager (QEC Manager)

Position Type: Full time, London Office

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. In May 2021, we became part of Navan (formerly TripActions), and together we are setting the agenda for the future of business travel.

JOB PURPOSE: A position has become available for a highly competent individual to join our growing Legal & Compliance Team as a Quality Manager. This position is a full-time role that will be involved in maintaining all aspects of quality, environmental and business continuity compliance; ensuring that industry standards and best practices are implemented as part of an integrated approach to security across the organisation.

KEY RESPONSIBILITIES:

• With a primary focus on Quality Management and supporting responsibilities across Business Continuity and Environmental Management, maintain the ISO certified Integrated Management System (comprising of ISO 9001, ISO 14001, and ISO 22301) in line with industry best practice and regulatory requirements.
• Own the management of the Quality Management System, ensuring it is effectively implemented and continually improved.
• Identify, track and manage corrective and preventative actions and continual improvement opportunities.
• Contribute to internal and external audits including managing requirements, educating internal stakeholders, and ensuring that certification requirements are met.
• In compliance with ISO 9001, monitor and evaluate the quality of products, services, and processes to ensure they meet or exceed industry standards and customer expectations.
• Collaborate with departments to assist with process and departmental manual updates and the creation of quality improvement plans, where necessary.
• In compliance with ISO 22301, support the QEC Manager development and maintenance of business continuity and disaster recovery plans to ensure the organization’s ability to operate in the event of disruptions.
• Support the QEC Manager with testing and regular updating of business continuity and disaster recovery plans to ensure they reflect changing risks and business needs.
• In compliance with ISO 14001, support the QEC Manager with assessing and reporting on the environmental impact of the organization’s operations.
• Support the QEC Manager on developing and implementing environmentally responsible practices and initiatives to minimize the organization’s ecological footprint.
• Support the QEC Manager in the maintenance and submission of the annual Ecovadis assessments.
• Gather and analyze data related to quality, business continuity, and environmental management.
• Generate reports and insights to inform decision-making and measure performance in these areas.
• Stay updated on relevant regulations, standards, and industry best practices in quality, continuity, and environmental management.
• Ensure that the organization complies with all relevant legal requirements.
• Assist in the development and maintenance of policies and procedures related to quality, continuity, environmental management, while contributing to broader governance of all company policies.
• Develop and deliver training programs and awareness initiatives to educate employees about the importance of these governance areas and their role in compliance.
• Collaborate with our Parent Company Navan to ensure alignment across the Group on work related to Quality, Business Continuity, Environmental Management, Risk Management, and third-party due diligence.

WHAT WE’RE LOOKING FOR:

• Must have: Proven quality management certification, such as ISO 9001 Lead Auditor, or equivalent.
• Proven experience in quality management.
• Strong analytical and data interpretation skills.
• Excellent communication and report-writing skills.
• Understanding of regulatory requirements and standards related to quality management and corporate governance.
• Ability to collaborate with cross-functional teams and drive persuasively positive changes.
• Familiarity with Business Continuity and Environmental management systems.
• Business Continuity Management qualification.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, and responsibilities.