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For Companies At a Glance
- Tasks: Manage accounts, enhance customer relationships, and drive revenue growth.
- Company: Join SiliconExpert, a leader in data-driven decision-making since 2000.
- Benefits: Enjoy remote work, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic culture that values innovation and personal development.
- Qualifications: Experience in account management or customer service; fluent in German and English.
- Other info: Opportunity for travel and collaboration with global teams.
The predicted salary is between 28800 - 42000 £ per year.
About SiliconExpert
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical, and aerospace. SiliconExpert's customers include leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers.
What You'll Be Doing
- Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
- Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
- Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
- Tracks non-renewal, pending, and lost renewals including reasons for cancellation.
- Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer-related issues.
- Responsible for meeting/exceeding assigned renewal rate and retention targets.
- Creates selling opportunities within assigned customers through a sales plan and process.
- Develops an understanding of the customer's needs and the customer's decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
- Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
- Clearly understands all product offerings, subscription, and renewal licensing models.
- Executes on solutions selling through knowledge offerings. Grows profit and maximises margins by selling value-added, long-term solutions.
- Collaborates with Sales, Marketing, Channel, and technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
- Conducts quarterly business review virtual visits with at least 50% of accounts.
What Are We Looking For?
- Previous Account Manager or Customer Service Representative experience.
- Previous software customer support experience preferred.
- Excellent communication skills, both written and verbal, in German and English.
- A customer-focused mindset, with the ability to build and maintain long-term relationships.
- A self-motivated and structured work style.
- Strong problem-solving skills, with the ability to remain professional and solution-oriented even in challenging situations.
- Willingness to travel (up to 50%).
What is in it for you?
- Attractive employee compensation package - salary consists of base and variable compensation.
- Reliable & trusting work environment.
- Remote employment contract.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Account Manager (m/w/d) employer: Arrow Electronics, Inc.
Contact Detail:
Arrow Electronics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager (m/w/d)
✨Tip Number 1
Familiarise yourself with SiliconExpert's products and services. Understanding their component database and how it benefits customers will help you articulate value during interviews and discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in account management or customer service. Be ready to share specific examples of how you've built relationships and driven revenue growth in past roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've successfully navigated challenges in customer relations. This will demonstrate your ability to remain solution-oriented under pressure.
We think you need these skills to ace Account Manager (m/w/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Account Manager or in customer service. Emphasise your communication skills in both German and English, as well as any software support experience you may have.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've built long-term customer relationships and achieved revenue growth in previous positions.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your strong problem-solving abilities. Highlight situations where you remained professional and solution-oriented, especially in challenging circumstances.
Highlight Your Customer-Focused Mindset: Illustrate your customer-focused approach by detailing how you've successfully managed accounts and responded to customer inquiries in a timely manner. This will show that you understand the importance of customer satisfaction.
How to prepare for a job interview at Arrow Electronics, Inc.
✨Know the Company Inside Out
Before your interview, make sure to research SiliconExpert thoroughly. Understand their products, services, and the industries they serve. This knowledge will help you demonstrate your interest and show how you can contribute to their goals.
✨Showcase Your Customer Relationship Skills
As an Account Manager, building and maintaining relationships is key. Prepare examples from your past experiences where you've successfully managed customer accounts, resolved issues, or upsold services. Highlight your ability to understand customer needs and provide tailored solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Think of specific scenarios where you had to navigate difficult customer interactions or meet tight deadlines, and be ready to discuss the outcomes.
✨Demonstrate Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate with clients in both German and English, showcasing your bilingual abilities.
