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- Tasks: Coordinate and manage the delivery of customer orders and service cancellations.
- Company: Join a dynamic Service Delivery team focused on customer satisfaction and operational excellence.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team culture.
- Why this job: Be a key player in enhancing customer experiences while mentoring junior team members.
- Qualifications: Strong communication and coordination skills; experience in service delivery is a plus.
- Other info: Opportunity to grow your career in a fast-paced environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Delivery Coordinator plays a key role within the Service Delivery team, taking responsibility for the smooth delivery of new customer orders, the efficient management of service cancellations, and supporting the development and performance of more junior team members. This role requires strong coordination and communication skills, ensuring that all customer requirements are met to a high standard, and that internal and external stakeholders are effectively managed throughout the process.
Key Responsibilities:
- Order Delivery Management
- Own the end-to-end coordination and delivery of new customer orders across the product portfolio, ensuring services are provisioned on time and to the agreed specification.
- Act as the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
- Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
- Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.
- Service Cancellations
- Oversee the cancellation process for customer services, ensuring correct procedures are followed, both internally and with third-party providers.
- Liaise with customers to confirm cancellation details and manage any dependencies or contractual requirements.
- Coordinate with technical, finance, and billing teams to ensure accurate and seamless service termination.
- Team Support & Development
- Provide guidance, mentoring, and support to junior members of the Delivery team, helping to develop their skills and knowledge.
- Act as a point of escalation for more complex delivery and cancellation issues, ensuring swift resolution.
- Share best practices and continuously look for opportunities to improve processes and customer experience.
- Assist the Delivery Manager with workload planning, ensuring work is effectively allocated across the team.
Senior Delivery Coordinator employer: M247 Ltd
Contact Detail:
M247 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Coordinator
✨Tip Number 1
Familiarise yourself with our product portfolio and the specific services we offer. Understanding the nuances of each service will help you communicate effectively with customers and stakeholders, showcasing your expertise during discussions.
✨Tip Number 2
Brush up on your project management skills, particularly in coordination and stakeholder engagement. Being able to demonstrate your ability to manage timelines and resolve issues will be crucial in this role, so consider examples from your past experiences that highlight these skills.
✨Tip Number 3
Prepare to discuss your experience in mentoring or supporting junior team members. We value team development, so think about how you've helped others grow in their roles and how you can bring that same support to our Delivery team.
✨Tip Number 4
Research best practices in service delivery and cancellation processes. Being knowledgeable about industry standards and innovative approaches will not only impress us but also show your commitment to improving customer experience at StudySmarter.
We think you need these skills to ace Senior Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and coordination. Emphasise your communication skills and any previous roles where you managed customer orders or worked with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Senior Delivery Coordinator role. Mention specific examples of how you've successfully managed delivery processes or supported team members in the past.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to resolve issues proactively. Highlight situations where you effectively managed timelines or overcame challenges in service delivery.
Highlight Team Development Experience: If you have experience mentoring or supporting junior team members, make sure to include this in your application. Discuss how you've contributed to team development and shared best practices.
How to prepare for a job interview at M247 Ltd
✨Showcase Your Coordination Skills
As a Senior Delivery Coordinator, you'll need to demonstrate your ability to manage multiple tasks and stakeholders. Prepare examples from your past experiences where you successfully coordinated complex projects or deliveries, highlighting your problem-solving skills.
✨Communicate Clearly and Effectively
Strong communication is key in this role. During the interview, practice articulating your thoughts clearly. Be ready to discuss how you've managed communications with customers and internal teams, ensuring everyone is on the same page throughout the delivery process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing service cancellations or resolving delivery issues. Think of specific scenarios you've faced and how you navigated them, focusing on your approach to stakeholder engagement.
✨Demonstrate Leadership Qualities
Since part of the role involves mentoring junior team members, be prepared to discuss your leadership style. Share examples of how you've supported and developed others in your previous roles, showcasing your ability to guide and inspire a team.
