Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote IT support for diverse clients and troubleshoot technical issues.
- Company: Join a dynamic team focused on innovative tech solutions for various businesses.
- Benefits: Enjoy flexible working hours, remote work options, and opportunities for professional growth.
- Why this job: Gain hands-on experience in tech support while making a real impact on client satisfaction.
- Qualifications: No prior experience required; just a passion for technology and a willingness to learn.
- Other info: Perfect for high school and college students looking to kickstart their tech careers.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business.
As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks.
You will be working with over 150 different clients varying from SMB to SME sizes.
1st Line Technical Support employer: SBK Computers Ltd
Contact Detail:
SBK Computers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with common IT infrastructure and cloud hosting concepts. Understanding the basics of telecoms networks will also give you an edge, as you'll be dealing with a variety of clients and their specific needs.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a 1st Line Technical Support Engineer, you'll need to explain technical issues clearly to clients who may not have a technical background.
✨Tip Number 3
Get hands-on experience with troubleshooting common IT issues. Setting up a home lab or volunteering for tech support roles can help you gain practical knowledge that will impress us during the interview.
✨Tip Number 4
Research our company culture and values. Showing that you align with our mission and are genuinely interested in growing with us will make you stand out as a candidate.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the 1st Line Technical Support position. Tailor your application to highlight relevant experience and enthusiasm for IT support.
Highlight Technical Skills: Make sure to emphasise any technical skills you possess that are relevant to the role, such as knowledge of IT infrastructure, cloud hosting, or telecoms networks. Use specific examples from your past experiences to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn and grow within the company. Mention how your background aligns with the needs of the business and express your interest in working with diverse clients.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at SBK Computers Ltd
✨Show Your Technical Knowledge
Brush up on your understanding of IT infrastructure, cloud hosting, and telecoms networks. Be prepared to discuss specific technologies and tools you've used in the past, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to troubleshoot effectively.
✨Emphasise Communication Skills
As a 1st Line Technical Support Engineer, you'll need to communicate complex technical information clearly to clients. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle difficult conversations with frustrated users.
✨Express Your Willingness to Learn
Since the company is looking for someone keen to grow, highlight your enthusiasm for learning new technologies and skills. Share any relevant courses or certifications you’re pursuing, and express your interest in professional development opportunities within the company.
