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- Tasks: Manage operational resilience and risk oversight in a dynamic environment.
- Company: Join the UK's largest long-term savings and retirement business, a FTSE 100 leader.
- Benefits: Enjoy flexible working, up to £70,000 salary, generous leave, and great perks.
- Why this job: Make a real impact on resilience strategies in a complex, evolving organisation.
- Qualifications: Experience in operational resilience or risk oversight is essential; strong analytical skills required.
- Other info: We welcome diverse applicants and offer adjustments during recruitment.
The predicted salary is between 42000 - 84000 £ per year.
Job Type: Permanent
Location: This role could be based in either our London, Birmingham, Telford or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 6.6.25
Salary and benefits: Up to £70,000 dependant upon experience, plus 16-32% bonus potential, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
What are we looking for? We’re looking for an Operational Resilience Risk Manager to join our second-line Risk team. You’ll play a vital role in how we oversee and challenge the way Phoenix prepares for, responds to, and recovers from disruption—across our people, processes, technology and third parties. It’s an exciting opportunity to shape the future of resilience in a complex and evolving environment and make a real difference in a FTSE 100 business. You’re an experienced risk or resilience professional with a passion for making things work under pressure. You’re confident analysing complex systems, asking the tough questions, and helping the business see around corners.
Key Responsibilities
- Supporting second-line oversight of the Group’s Operational Resilience Framework
- Challenging the identification of important business services and impact tolerances
- Advising on business continuity, disaster recovery, and third-party resilience arrangements
- Reviewing resilience testing outcomes and scenario analysis
- Monitoring compliance with regulatory requirements (e.g. FCA, PRA, DORA)
- Helping inform Board and senior leadership reporting on operational resilience risk
- Collaborating with teams across Risk, Technology, Procurement, and Business Operations
- Promoting a proactive, forward-thinking risk culture
Essential
- Experience in operational resilience, business continuity, or risk oversight
- Strong understanding of resilience regulation and best practice (e.g. PRA SS1/21, FCA PS21/3)
- Ability to communicate effectively with senior stakeholders
- A collaborative mindset with strong analytical skills
- Confidence in challenging constructively and offering practical solutions
- Exposure to resilience within third-party or cloud environments is preferred
We Want To Hire The Whole Version Of You. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Operational Resilience Risk Manager employer: Phoenix
Contact Detail:
Phoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resilience Risk Manager
✨Tip Number 1
Familiarise yourself with the key regulations and frameworks relevant to operational resilience, such as PRA SS1/21 and FCA PS21/3. Being able to discuss these in detail during your interview will demonstrate your expertise and commitment to the role.
✨Tip Number 2
Network with professionals in the risk management field, especially those who have experience in operational resilience. Engaging in conversations about current challenges and best practices can provide you with valuable insights that you can bring up during your application process.
✨Tip Number 3
Prepare to showcase your analytical skills by discussing specific examples of how you've successfully identified risks and implemented solutions in previous roles. This will help you stand out as a candidate who can effectively challenge and improve existing processes.
✨Tip Number 4
Research Phoenix Group's approach to operational resilience and their recent initiatives, particularly around net zero transitions. Tailoring your discussions to align with their goals will show that you're not only interested in the role but also invested in the company's mission.
We think you need these skills to ace Operational Resilience Risk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Operational Resilience Risk Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operational resilience, business continuity, or risk oversight. Use specific examples to demonstrate your analytical skills and ability to communicate effectively with senior stakeholders.
Write a Compelling Cover Letter: In your cover letter, express your passion for operational resilience and your understanding of the regulatory landscape. Highlight your collaborative mindset and provide examples of how you've successfully challenged processes or offered practical solutions in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves oversight and compliance.
How to prepare for a job interview at Phoenix
✨Understand the Role
Make sure you have a solid grasp of what an Operational Resilience Risk Manager does. Familiarise yourself with the key responsibilities listed in the job description, such as overseeing the Operational Resilience Framework and advising on business continuity.
✨Know the Regulations
Brush up on relevant regulations like PRA SS1/21 and FCA PS21/3. Being able to discuss these during your interview will show that you are knowledgeable and serious about compliance in operational resilience.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific resilience challenges. Think of examples from your past experience where you successfully managed risk or improved resilience, and be ready to discuss them in detail.
✨Show Your Collaborative Spirit
This role requires working with various teams across the organisation. Be prepared to talk about your experience collaborating with different departments and how you can foster a proactive risk culture within the company.
