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- Tasks: Join us as a Customer Support Engineer, installing and maintaining photocopiers for our clients.
- Company: Sharp UK is a leading innovator in digital information technologies and managed solutions.
- Benefits: Enjoy sociable hours, a company vehicle, and opportunities for training and development.
- Why this job: Be the face of Sharp, delivering top-notch service while working with cutting-edge technology.
- Qualifications: Experience with MFDs/photocopiers and networking skills are essential; Sharp product knowledge is a plus.
- Other info: This role involves travel within Bristol and surrounding areas, with a focus on customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit a Customer Support Engineer to cover the Bristol and areas to the South. As a Customer Support Engineer (Photocopier Engineer) you will be the face of Sharp Business Systems attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday – Friday, office hours).
The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. Experience with Sharp products is desirable but not essential. A company vehicle is provided, and a full driving licence is required.
Responsibilities- Delivering, installing and demonstrating machines to customers
- Maintenance and repairs of multifunctional machines
- Occasional work in one of our workshops
- Attending training courses and service meetings as requested
- Responsible for the completion of all service calls allocated
- Managing and protecting stock and consumables in the company vehicle
- Promoting company products and feeding any relevant information back to the sales department
- Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment
- Experience of networking is required
- Experience with Sharp equipment is very helpful
- Experience with Papercut is advantageous
- Familiar with working to KPIs or SLAs
About Sharp UK: Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies. As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements. Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.
Customer Support Engineer - Level Two employer: Sharp Business Systems France
Contact Detail:
Sharp Business Systems France Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - Level Two
✨Tip Number 1
Familiarise yourself with Sharp products and their features. Even if you don't have direct experience, showing that you've researched their equipment and understand how it works can set you apart from other candidates.
✨Tip Number 2
Highlight your networking skills during any conversations or interviews. Since the role requires some networking knowledge, be prepared to discuss your experience and how it relates to maintaining multifunctional devices.
✨Tip Number 3
Demonstrate your customer service skills. As a Customer Support Engineer, you'll be the face of the company, so share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 4
Be ready to discuss your experience with KPIs or SLAs. Understanding these metrics is crucial for the role, so prepare to explain how you've worked with them in previous positions.
We think you need these skills to ace Customer Support Engineer - Level Two
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Service Photocopier Engineer. Emphasise any previous work with MFDs, networking skills, and familiarity with Sharp products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific experiences that demonstrate your ability to install, maintain, and repair photocopiers.
Highlight Relevant Skills: In your application, clearly outline your experience with KPIs or SLAs, and any knowledge of Papercut software. This will show that you understand the expectations of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Engineer.
How to prepare for a job interview at Sharp Business Systems France
✨Know Your Equipment
Familiarise yourself with the types of multifunctional devices and software that Sharp Business Systems offers. Being able to discuss specific models and their features will show your technical knowledge and enthusiasm for the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience as a Field Service Photocopier Engineer. Share specific examples of how you've successfully installed, maintained, or repaired equipment, especially if you have experience with Sharp products or networking skills.
✨Demonstrate Customer Service Skills
As a Customer Support Engineer, you'll be the face of the company. Prepare to talk about how you've handled customer interactions in the past, focusing on your ability to provide excellent service and resolve issues efficiently.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the specific challenges faced by the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
