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- Tasks: Assist customers via phone and email in Swedish or Norwegian, resolving inquiries efficiently.
- Company: Join MTrec, a blue-chip company known for its supportive and team-focused culture.
- Benefits: Enjoy remote work, Monday to Friday hours, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer service and personal development.
- Qualifications: Fluency in Swedish or Norwegian and English, plus customer service experience required.
- Other info: Work from home with occasional office visits every 3-4 months for training.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Swedish/Norwegian Speaking Customer Service Advisor Remote role at Denise La Grassa.
Rewards And Benefits On Offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home-based position from day one!
- World-class training and development opportunities.
The Company You Will Be Working For:
MTrec is proudly representing our unique customer service client in their search to appoint a Swedish or Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with excellent support infrastructure to ensure you provide the best experience for your customers. You will join a company with an excellent employee culture, support, training, and motivation from a great team of managers. The company is highly team-focused, which reflects in their blue-chip customer base and the service they deliver. We highly recommend this role and company to anyone with a customer service background. The role starts ASAP, with full training and support. Equipment will be provided; ensure you have a stable WiFi connection and a suitable workspace at home. Applicants do not need to live locally but must be willing to travel to the office every 3 to 4 months for training or meetings.
The Role You Will Be Doing:
- Handle inbound calls from consumers and distributors.
- Address customer inquiries via telephone and email in Swedish or Norwegian and English.
- Provide quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on their inquiries.
- Process inbound calls accurately and efficiently.
- Assist colleagues with other tasks during downtime.
- Set an example with a positive and professional attitude, delivering high customer service levels.
- Perform any other ad-hoc duties.
Working hours: Monday to Friday, either 8am - 4pm or 9am - 5pm.
About You:
- Fluent in Swedish or Norwegian and English.
- Customer service experience.
- Ability to provide courteous and professional service to ensure customer satisfaction.
- Great team player and motivated to help solve customer problems.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
Swedish/Norwegian Speaking Customer Service Advisor Remote employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish/Norwegian Speaking Customer Service Advisor Remote
✨Tip Number 1
Make sure to highlight your language skills during any conversations you have. Being fluent in Swedish or Norwegian is a key requirement, so be ready to demonstrate your proficiency in these languages when discussing your experience.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you showcase your problem-solving skills and customer service experience during any interviews or discussions.
✨Tip Number 3
Research MTrec and their company culture. Understanding their values and what they look for in a team player can give you an edge in conversations, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask about the role and the training provided. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
We think you need these skills to ace Swedish/Norwegian Speaking Customer Service Advisor Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you used Swedish or Norwegian. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention why you are interested in working for MTrec and how you can contribute to their team-focused culture.
Showcase Language Proficiency: Since fluency in Swedish or Norwegian is crucial, consider including specific examples of how you've used these languages in a professional setting. This could be in previous jobs or relevant experiences.
Prepare for Potential Questions: Think about common customer service scenarios and how you would handle them. Be ready to discuss your approach to resolving customer inquiries and maintaining a positive attitude, as these are key aspects of the role.
How to prepare for a job interview at Deniselagrassa
✨Showcase Your Language Skills
Since the role requires fluency in Swedish or Norwegian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or provide customer service scenarios in both languages.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and how you've handled inquiries or resolved issues. Use specific examples that showcase your ability to provide courteous and professional service, as this is crucial for the position.
✨Prepare for Teamwork Questions
Given the company's team-focused culture, expect questions about teamwork and collaboration. Think of examples where you successfully worked with others to solve problems or improve customer satisfaction.
✨Set Up a Professional Environment
As this is a remote position, ensure your interview setting is quiet and free from distractions. A stable WiFi connection and a tidy workspace will reflect your readiness for a home-based role.
