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- Tasks: Provide 2nd/3rd line IT support, troubleshoot issues, and manage client networks.
- Company: Join a leading organisation in the tech field, known for its innovation and growth.
- Benefits: Enjoy comprehensive training, development opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, engage in exciting projects, and enhance your tech skills.
- Qualifications: Strong IT support experience, excellent communication skills, and a passion for learning.
- Other info: Full-time role with opportunities to train junior members and work on technical projects.
The predicted salary is between 28800 - 42000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth. Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Techncial Support Analyst x 2 - Bristol - New (REFBJ21) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Techncial Support Analyst x 2 - Bristol - New (REFBJ21)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows server administration and virtualisation software like Azure or AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Practice your troubleshooting skills by working on real-world scenarios or lab environments. Being able to demonstrate your problem-solving abilities during interviews will show that you're not just knowledgeable but also practical in applying your skills.
✨Tip Number 3
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for behavioural interview questions by reflecting on past experiences where you've demonstrated a professional and friendly approach under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Techncial Support Analyst x 2 - Bristol - New (REFBJ21)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in 2nd/3rd line roles. Emphasise your troubleshooting skills, network knowledge, and any experience with Windows server administration or cloud services like Azure/AWS.
Craft a Strong Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention specific examples of how you've performed well under pressure and your enthusiasm for learning and developing new skills.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure you demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Showcase Team Collaboration: Mention any experience you have working in a team environment, particularly in technical projects or training junior members. This will show that you can engage with clients and collaborate effectively with colleagues, which is essential for the role.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support during the interview. Be prepared to discuss specific scenarios where you successfully resolved issues, as this will demonstrate your problem-solving skills and ability to perform under pressure.
✨Communicate Clearly and Professionally
Since excellent written and verbal communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate your points, and ensure you maintain a friendly and professional tone throughout the conversation.
✨Demonstrate Your Enthusiasm for Learning
Express your eagerness to learn and develop new skills, especially in areas like network and firewall knowledge or virtualisation software. This shows that you are proactive and willing to grow within the company, which is highly valued by employers.
✨Prepare for Technical Questions
Anticipate technical questions related to Windows server administration, troubleshooting, and cloud services like Azure or AWS. Brush up on these topics beforehand so you can confidently answer any queries and showcase your technical expertise.
