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For Companies At a Glance
- Tasks: Manage the Estates Helpdesk and support live events with top-notch service.
- Company: Join ASM Global, a leader in hosting spectacular live events worldwide.
- Benefits: Enjoy flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Be part of an exciting team enhancing experiences for artists and guests at iconic venues.
- Qualifications: Experience with CAFM systems and excellent communication skills are essential.
- Other info: Opportunities for growth and a chance to make a real impact from day one.
The predicted salary is between 28800 - 43200 £ per year.
We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that unite people.
About the Role
As part of our ambitious growth strategy, including acquiring and developing new clients and venues across Europe, this role ensures the Estates Department meets service level agreements while delivering a first-class service to internal and external customers. Supporting live entertainment and events, you will play a key role in enhancing the experience of artists, promoters, and guests at our UK venues. Your responsibilities include managing the Computer Aided Facilities Management System (CAFM), supporting the Estates Hub’s Planned & Reactive Maintenance Service, and assisting the CAFM & Procurement Manager with data analysis and reporting to inform asset management decisions. Building strong relationships with internal and external stakeholders—including venue operations, finance teams, and maintenance staff—you will provide essential administrative support to the European Estates team. This role will be based in our estates office in the AO Arena.
Key Responsibilities:
- Administration of the Estates Helpdesk, logging and scheduling works within the CAFM system.
- Identify/Report any issues with the CAFM system to ensure maximum availability & proactive development to promote a best-in-class solution.
- Communicate with clients to ensure they receive proactive updates on issues raised via the helpdesk.
- Contractor liaison including organising site visits with careful consideration given to venue events, collation of required health & safety, specialist service documentation and certification.
- Maintain compliance & service records.
- Administration of procurement activities including raising and issuing of supplier purchase orders & new supplier onboarding.
- Preparation & Submission of quotations for Clients.
- Track & manage rechargeable works.
- Assist the CAFM & Procurement Manager with Service Level Agreement, Compliance, Asset & Procurement reporting.
Skills and Experience:
- Experience working with a CAFM system and Helpdesk is required.
- Previous roles within an Estates/FM environment desirable.
- Well organised, attention to detail & taking ownership of all high priority jobs raised.
- Excellent communication skills both written and verbal.
- Ability to interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policies and procedures.
- Knowledge of procurement systems and tendering procedures desirable.
- Experience of producing reports from CAFM systems and client portals desirable.
- Good working knowledge of Microsoft Office 365 applications including Microsoft Teams.
- Ability to work on own initiative and as a part of a team.
Recruitment Process Outlined:
- 1st Stage- Meeting with Talent Team and Facilities Coordinator.
- 2nd Stage -Meeting with Head of Estates.
Inclusive Workplace:
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Facilities Administrator employer: ASM Global Europe
Contact Detail:
ASM Global Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Administrator
✨Tip Number 1
Familiarise yourself with CAFM systems before your interview. Understanding how these systems work and their importance in facilities management will show your potential employer that you're proactive and knowledgeable about the role.
✨Tip Number 2
Network with professionals in the events and facilities management industry. Attend relevant events or join online forums to connect with people who can provide insights into the role and possibly refer you internally.
✨Tip Number 3
Prepare examples of how you've successfully managed administrative tasks in previous roles. Highlighting your organisational skills and attention to detail will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Research ASM Global and its venues to understand their operations and values. Being able to discuss how your skills align with their mission during the interview will demonstrate your genuine interest in the company.
We think you need these skills to ace Facilities Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Facilities Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience you have with CAFM systems and helpdesk operations. Provide specific examples of how you've successfully managed administrative tasks in a similar environment.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or stakeholders in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and mission of ASM Global. Mention your enthusiasm for live events and how you can contribute to enhancing the experience for artists and guests at their venues.
How to prepare for a job interview at ASM Global Europe
✨Know Your CAFM Systems
Since the role requires experience with Computer Aided Facilities Management (CAFM) systems, make sure you brush up on your knowledge. Be prepared to discuss your previous experiences with such systems and how you've used them to improve efficiency or solve problems.
✨Demonstrate Strong Communication Skills
This position involves liaising with various stakeholders, so showcasing your communication skills is crucial. Prepare examples of how you've effectively communicated with clients or team members in past roles, especially when resolving issues or managing expectations.
✨Highlight Your Organisational Skills
The job demands excellent organisational abilities. Think of specific instances where your attention to detail and organisational skills made a difference in your work. Be ready to explain how you prioritise tasks and manage multiple responsibilities.
✨Show Enthusiasm for Live Events
ASM Global is all about live events, so express your passion for the industry during the interview. Share any relevant experiences you've had with events, whether as a participant or in a professional capacity, to demonstrate your genuine interest in enhancing the experience for artists and guests.
