FM Solutions Analyst

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Solutions Analyst (EMEA) to join our global team. We're seeking a highly analytical and detail-oriented FM Solutions Analyst to join our Global Sales and Solutions team. As a key member of our team, you will play a critical role in supporting solutioning across the Enterprise business. Reporting to the Global Data Solutions Manager, you will be responsible for reviewing and validating first draft solutions created by the Data Solutions Analysts.

RESPONSIBILITIES

• Lead the solution review process for hard services, soft services, smart FM, sustainability, asset optimization, and workplace experience services with the Data Solutions team, ensuring solutions are accurate and meet the needs of our stakeholders.
• Support building of technical solution through labour loading of asset data and determining the correct PPM hours through application of maintenance standards (SFG20, CBRE Global Optimised Job Plans, Statutory Compliance etc.).
• Arrange post bid/lessons learnt reviews and implement resulting actions to help train analysts.
• Support management of workload and resource assignment of Data Solutions Analysts across the business.
• Develop, maintain and leverage the regional networks of CBRE SMEs across geographies and accounts to share knowledge and best practice, drive innovation, continuous improvements, and provide access to resources and expertise to support bids.
• Support with development of tools and processes to aid cost-effective solutions which meet the needs of the market units and accounts spanning various industries and multiple levels of criticality.
• Use data analysis tools and techniques to identify trends, patterns and anomalies in facilities management processes and make recommendations for improvement.
• Where required attend meetings with internal stakeholders to outline proposed solutions and describe competitiveness of the EFM solution.
• As required provide support to the EMEA Solution Architect team with site visits for active RFPs.
• Provide analytical and technical expertise to support the Data Solutions and Solutions Architect teams in developing and delivering solutions.
• Professional in communication with all employees and ensure confidentiality of information is maintained.
• Work across all CBRE Enterprise Accounts Solutions teams.
• When assigned as the FM solution architect as the lead, organize, lead, and aggregate the solutioning effort by interfacing with each of the product solutioning teams.
• Support the build the hard services and workplace staffing model outlining the technicians, facility coordinators, facility management, and workplace experience staffing models.
• Lead and present the EFM solution in an EFM Solution Review to sales, account and sector leadership and convince internal stakeholders as to why the solution is winnable and operable.
• Present, sell, and defend the EFM solution to the client.
• Lead the development of client messaging with sales, solutions directors, and solutions excellence leaders to ensure messaging representing in client presentation and write-ups convey the EFM solution in a highly competitive and operable approach.
• Update and communicate the progress of the EFM solution development to internal stakeholders, leadership, and sales and solutions team members.
• Find potential risks, challenges, and needs from the EFM solutioning team.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Experience in technical solutions and operations within the Facilities Management industry.
• Degree or equal in business, engineering or related subjects.
• 8+ Years of related experience.
• Proven leadership and collaboration skills.
• Excellent communication and presentation skills (Written and verbal).
• Excellent influencing skills (at various levels within the organization).
• Track record of continuous improvement and drive for results.

DIMENSIONS

• Proficient analytical skills.
• Strong time management / prioritization skills.
• Excellent attention to detail.
• Ability to plan and manage multiple work programs effectively.
• Ability to work effectively across boundaries and cultures.
• Ability to work within a matrix organization and achieve collaboration.
• Flexible approach to the working week to accommodate the peaks and troughs of the bid lifecycle.
• Proven experience - Intermediate / Advanced Microsoft Excel Capabilities.
• Advanced written and spoken English.