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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring smooth onboarding and driving growth through upselling.
- Company: Join a dynamic SaaS scale-up revolutionising customer engagement with AI technology.
- Benefits: Enjoy remote work, a 4.5-day week, private healthcare, and generous holiday allowance.
- Why this job: Be part of a passionate team shaping the future of customer success in a fast-paced environment.
- Qualifications: Experience in SaaS Customer Success with a focus on account growth and client relationships.
- Other info: Opportunity to work with globally recognised brands and make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
The Company:
- Fast-growing scale-up transforming how organisations manage supplier sustainability, quality, and compliance.
- Privately owned, strong investor backing and working with globally recognised brands.
- Exciting growth plans over the next 2 years, targeting new markets and double revenue growth.
The Opportunity:
Step into a hands-on, high-impact role as Customer Success Manager, owning a strategic client portfolio and driving commercial results.
You’ll be at the forefront of client relationships, managing renewals and driving expansion with a multi-product solution, across a portfolio valued at €1.5m.
Work with new and legacy client accounts, working with the onboarding and enablement teams, before owning the total customer lifecycle. Here, the Customer Success team own the number, so account development is your responsibility – but you will be rewarded for that growth!
The Ideal Candidate:
- 2+ years’ experience in Customer Success within a fast-paced start/scale-up environment. Ideally a business growing from £1mil – £10mil ARR.
- Proven track record managing large/enterprise accounts with ARR upward of £50k.
- A proven track record of owning and delivering against renewal targets, as well as upsell and cross-sell of existing accounts.
- High-energy, resilient, and energetic thrives in a fast-moving, scale-up environment.
- Commercially savvy and proactive with a background in sales or account management with owned revenue targets.
- Experience within procurement or working with procurement teams/departments.
The Package:
- Base salary up to £55k plus bonus (£15k)
- UK remote working with a real focus on separating work time and personal time!
- 25 days holiday, plus bank holidays.
- Multiple annual get togethers that could be anywhere in Europe!
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and customer experience. Being knowledgeable about how AI is transforming customer engagement will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven account growth in previous roles. Highlighting your achievements in upselling and retention will demonstrate your capability to manage a book of accounts effectively.
✨Tip Number 4
Showcase your enthusiasm for working in a start-up environment. Be ready to share experiences where you've taken initiative or contributed beyond your core responsibilities, as this aligns with the company's values and culture.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS Customer Success, particularly in CcaaS or AI-led platforms. Use specific metrics to demonstrate your success in account growth and retention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of customer engagement and how you can contribute to their mission of transforming customer journeys.
Showcase Your Communication Skills: Since the role requires confident communication, consider including examples of how you've simplified complex ideas for clients in the past. This will demonstrate your ability to build trust and rapport.
Highlight Your Analytical Abilities: Provide examples of how you've used data to drive decisions in previous roles. This could include interpreting customer feedback or identifying upsell opportunities based on account health.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer success and how it aligns with the company's mission. Share specific examples of how you've helped clients achieve their goals in previous roles, especially in SaaS environments.
✨Demonstrate Your Understanding of AI and CX
Since the role involves AI-led customer experience transformation, be prepared to discuss your knowledge of AI technologies and how they can enhance customer engagement. Highlight any relevant experience you have in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of examples where you've successfully navigated difficult situations or identified growth opportunities for clients.
✨Know Your Numbers
As a Customer Success Manager, you'll need to be commercially minded. Be ready to discuss metrics like upsell rates, retention, and net revenue retention (NRR). Show that you understand how to drive account growth and can back it up with data.
