Technical Support Consultant

Full Time – Weybridge – Hybrid working available Verostone is on a growth trajectory in the SaaS tech space! We provide performance management tools for finance teams, optimising how they budget, forecast, plan, report, and analyse. In terms of numbers, the Axiom platform has over 2,800 client businesses and 450,000 users worldwide, processing over 1 million budget transactions a day. Axiom in the UK is made up of a team of specialist consultants with specific industry experience combined with a wealth of expertise in consulting, designing, and implementing bespoke builds of the Axiom platform. Verostone is looking for a driven Support Consultant to join our team. You’ll enjoy providing both external support to customers and internal support to the professional services and pre-sales teams. No prior knowledge of the software is required/expected; full training will be provided. The role offers extremely good potential career progression with the support, pre-sales, or professional services functions. The day-to-day responsibilities – What will you be doing? First point of contact for all existing customers requiring assistance Logging customer requests, updates to existing tickets, and tracking of items through to successful resolution in the support system Assisting with customer issue resolution Escalation of Axiom Cloud Service issues to the Cloud Operations team Assisting with customer software upgrades and system synchronisation requests Assisting with delivery of extended support hourly services Maintenance and support of internal servers & systems Providing pre-sales support as and when required, assisting with PoC delivery and prospect demonstrations Development of internal Axiom Software solutions Providing internal documentation on new Axiom Software releases To be considered for this role you must have: Good problem-solving thought process and attention to detail Computer Science or Technology related degree or similar experience Knowledge, experience, and skills – What does it take to be successful? Ability/willingness to learn the product inside-out. Be hard-working and driven to succeed. Formal Education BS Degree or equivalent; advanced degree desirable in Computer Science or Technology related degree would be beneficial. Verostone provides performance management tools that arm finance teams and executives with the best tools for budgeting, forecasting, planning, reporting, and more. Finance teams using Axiom Software are more agile and spend more time analysing data to better understand the drivers that affect their organisations. Verostone employees are passionate, hardworking individuals who go above and beyond to keep our customers happy. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Staff Discounts Pension Plan Private Medical Insurance Flexible Working Location Based in Weybridge, Surrey with hybrid working options available and occasional travel within the UK. If you are interested in this exciting role and would like to join our team, then please send your CV to Amy Brockman, People and Operations Manager at abrockman@verostone.com #J-18808-Ljbffr