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For Companies At a Glance
- Tasks: Assist clients with technical support and onboard new users to the ICIS API.
- Company: Join LNRS Data Services Ltd, a leader in data solutions based in Surrey.
- Benefits: Enjoy hybrid work flexibility and opportunities for skill development.
- Why this job: Be part of a dynamic team that values customer experience and innovation.
- Qualifications: Passion for learning, excellent communication skills, and a customer-centric mindset required.
- Other info: This role involves collaboration with both internal teams and external clients.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Join our team as a Technical Customer Support Analyst, where you’ll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders.
Responsibilities
- Troubleshooting and resolve escalated technical issues in a timely and efficient manner.
- Facilitating API customer onboarding, ensuring a seamless and efficient experience.
- Developing a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
- Participating in projects such as migrations and communicate planned data changes effectively.
- Documenting and maintain detailed records of support activities and resolutions.
Requirements
- Display passion for learning and developing new skills, including API and basic SQL.
- Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
- Deliver a world-class customer experience with energy that inspires others.
- Provide track record of customer-centricity.
Technical Customer Support, ICIS (Hybrid) employer: LNRS Data Services Ltd Company
Contact Detail:
LNRS Data Services Ltd Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support, ICIS (Hybrid)
✨Tip Number 1
Familiarise yourself with the ICIS API and its functionalities. Understanding how it works will not only help you during the interview but also demonstrate your proactive approach to learning, which is highly valued in this role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to technical issues. Be prepared to discuss specific examples of how you've resolved similar problems in the past, as this will showcase your ability to handle escalated support cases effectively.
✨Tip Number 3
Practice your communication skills, particularly in a customer service context. Since this role involves interacting with clients via various channels, being able to convey technical information clearly and concisely will set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for continuous learning by mentioning any relevant courses or certifications you've completed, especially in API usage or SQL. This shows that you're committed to personal development and can adapt to the evolving needs of the role.
We think you need these skills to ace Technical Customer Support, ICIS (Hybrid)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and requirements of the Technical Customer Support Analyst position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Skills: Emphasise your technical skills, especially in troubleshooting, API knowledge, and SQL basics. Provide specific examples of how you've used these skills in previous roles or projects.
Showcase Communication Abilities: Since this role involves customer interaction, demonstrate your excellent communication skills. Include examples of how you've successfully resolved customer issues or facilitated onboarding processes in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job's requirements. Use keywords from the job description and ensure your documents are well-structured and free of errors before submitting them through our website.
How to prepare for a job interview at LNRS Data Services Ltd Company
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of APIs and basic SQL before the interview. Be prepared to discuss how you've used these skills in previous roles or projects, as this will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Customer-Centricity
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues effectively and how you ensured a positive experience for the customer, as this role is all about delivering world-class support.
✨Communicate Clearly
Since this position involves interacting with clients via phone, email, and Teams, practice articulating your thoughts clearly and concisely. Good communication skills are essential, so consider doing mock interviews to refine your delivery.
✨Be Ready for Problem-Solving Scenarios
Expect to be presented with hypothetical technical issues during the interview. Prepare to walk through your thought process on how you would troubleshoot and resolve these problems, showcasing your analytical skills and ability to think on your feet.
