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- Tasks: Join us as a Certification Officer, assessing seafarers' applications and issuing certificates.
- Company: Brook Street supports the government in enhancing the UK's maritime sector.
- Benefits: Full training provided, with a chance to kickstart your career in the Civil Service.
- Why this job: Be part of a dynamic team making a real impact in the maritime industry.
- Qualifications: No maritime experience needed; just bring your motivation and attention to detail!
- Other info: Office-based role with guaranteed interviews for veterans and candidates with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
Location: Southampton
Contract Type: Full-Time, Temporary (Until 31st December 2025)
Working Hours: Monday to Friday - 37 hours per week
Work Location: Office-based (On Client Site)
Brook Street are proud to be supporting a government client in their search for Certification Officers to join their team in Southampton. This is an excellent opportunity for a detail-oriented individual looking to begin or develop a career within the Civil Service, particularly in a role supporting the UK's maritime sector.
About the Role
As a Certification Officer, you will play a key part in the Seafarer Services branch, responsible for assessing seafarers' applications to ensure they meet required certification standards. This includes reviewing submitted documentation, assessing eligibility, issuing relevant certificates, and communicating with applicants where further information is needed.
No previous maritime experience is required - full training will be provided.
Key Responsibilities
- Review and assess physical and digital certification documents submitted by seafarers
- Process applications in line with regulatory criteria and service level agreements
- Contact applicants to request missing information or clarify documentation
- Issue Certificates of Competency and Endorsements for qualified seafarers
- Respond to telephone and email enquiries from seafarers, colleges, and shipping companies
- Record and track incoming mail and emails using internal systems
- Support administrative projects and initiatives aimed at improving service delivery
About You
We are looking for someone who is:
- Highly motivated with a positive, flexible attitude and a keen desire to learn
- Detail-oriented, with experience in handling data accurately
- Proficient in Microsoft Outlook and Excel
- Skilled in communicating with customers via phone and email
- Organised with strong time management skills and the ability to prioritise tasks
- An excellent communicator, both written and verbal, with a professional approach
Additional Information
This is an office-based role. The successful candidate will be required to undergo a 3-year activity check and a Basic DBS clearance.
Apply now to join a dynamic team and support a vital part of the maritime industry - this is your chance to start a rewarding career within the Civil Service!
Certification/Admin Officer employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Certification/Admin Officer
✨Tip Number 1
Familiarise yourself with the maritime sector and the specific certification processes involved. Understanding the basics of seafarer certifications will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially for handling enquiries via phone and email. Practising clear and professional communication can give you an edge, as this role involves a lot of interaction with applicants and stakeholders.
✨Tip Number 3
Get comfortable with Microsoft Outlook and Excel, as these tools are essential for managing applications and tracking documentation. Consider taking a quick online course or tutorial to enhance your proficiency before applying.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed tasks or projects in the past. Being able to discuss your time management strategies will highlight your suitability for this detail-oriented position.
We think you need these skills to ace Certification/Admin Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Certification/Admin Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Skills: Emphasise your detail-oriented nature, proficiency in Microsoft Outlook and Excel, and strong communication skills in both written and verbal forms. Provide specific examples from your past experiences that demonstrate these abilities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in this role and how you can contribute to the maritime sector. Make sure to express your motivation and willingness to learn.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Certification/Admin Officer role.
How to prepare for a job interview at Brook Street
✨Show Your Attention to Detail
As a Certification Officer, attention to detail is crucial. During the interview, provide examples of how you've successfully managed data or documentation in the past. Highlight any experiences where your meticulous nature led to positive outcomes.
✨Demonstrate Your Communication Skills
Since the role involves communicating with applicants and responding to enquiries, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and consider discussing a time when you effectively resolved a customer query.
✨Familiarise Yourself with Microsoft Tools
Proficiency in Microsoft Outlook and Excel is essential for this position. Brush up on your skills with these tools before the interview. You might even mention specific functions or features you are comfortable using that could benefit the role.
✨Express Your Motivation to Learn
The job description emphasises a desire to learn and grow within the Civil Service. Be sure to convey your enthusiasm for the role and your willingness to undergo training. Share any relevant experiences that demonstrate your eagerness to develop professionally.
