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- Tasks: Manage daily hostel operations and lead a friendly team to ensure excellent guest experiences.
- Company: YHA is a vibrant social enterprise enriching lives through memorable hostel stays in stunning locations.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, free membership, and access to support programmes.
- Why this job: Join a lively team in the beautiful Lake District, making a positive impact on guests' lives.
- Qualifications: Experience in hospitality or customer service; team management skills; NVQ Level 3 preferred.
- Other info: Staff accommodation available at a competitive rate; training provided for all new hires.
Are you looking for a fun and varied job in hospitality management? YHA Borrowdale is looking for a Reception and Accommodation Manager to support the Hostel Manager! YHA Borrowdale is a lively and vibrant hotel in the centre of the Lake District, one of YHA's busiest sites, greeting thousands of guests each year. We have a busy bar and a beautiful wooden hostel.
As a Reception and Accommodation Manager, you’ll support the Hostel Manager with the day-to-day management of the hostel, creating a great place for our teams to work and ensuring our guests have a great experience.
Why work for YHA?
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA, so please visit our YHA Jobs website to find out more.
What will you be doing as a Reception and Accommodation Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
- Monitoring and controlling expenditure within the reception function
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service, and other management functions
- Managing the rota to ensure correct levels of staffing in reception
- Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What Skills and Experience do you need to be a Reception and Accommodation Manager?
Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with managing occasional volunteers and the operational budget. To provide this service, we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team – leading others and providing guidance
- NVQ Level 3 in Customer Services, Hospitality, or Tourism (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Ability to manage varying pressures, including peaks in workload demands
- Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA
At YHA, we value both lived experiences and skills. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA?
YHA is a social enterprise with a mission to enrich lives, especially for young people, by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing, and life skills. If you would like to find out more about YHA, please visit our jobs website.
How do you apply?
Submit your CV and complete the application form (it’s a short one, we promise!). If you need assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application, we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Reception and Accommodation Manager - YHA Borrowdale employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Accommodation Manager - YHA Borrowdale
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding their commitment to enriching lives, especially for young people, will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience in hospitality. Be ready to share specific examples of how you've led teams to deliver excellent service, as this is a key aspect of the role.
✨Tip Number 3
Prepare to discuss your management style. Think about how you motivate and guide your team, especially in high-pressure situations, as this will be crucial for the Reception and Accommodation Manager position.
✨Tip Number 4
Research the local area and the unique aspects of YHA Borrowdale. Being knowledgeable about the hostel and its surroundings can demonstrate your enthusiasm for the role and the community you'll be part of.
We think you need these skills to ace Reception and Accommodation Manager - YHA Borrowdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention why you want to work at YHA Borrowdale specifically and how your skills align with the role of Reception and Accommodation Manager.
Highlight Relevant Qualifications: If you have qualifications like NVQ Level 3 in Customer Services or Food Safety Level 2, make sure to mention these in your application. Even if they are desirable rather than essential, they can set you apart from other candidates.
Showcase Your IT Skills: Since basic IT skills are required, include any experience you have with Microsoft Office or similar software. Mention specific tasks you've accomplished using these tools, such as managing schedules or handling guest bookings.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Reception and Accommodation Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate others, and any challenges you've overcome while managing a team.
✨Familiarise Yourself with YHA's Values
Research YHA's mission and values before the interview. Understanding their commitment to enriching lives and providing quality hostel experiences will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of examples from your past where you successfully managed busy periods or resolved guest complaints effectively.
