Service Field Trainer

At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are now looking for a Service Field Trainer to join our Technical Help Desk team on a full-time basis covering the maintenance of our Major Project lifts based in the London & South East Region.

The Service Field Trainer provides ongoing development of our maintenance field operatives, enhancing their competencies. You will plan and conduct new and existing KONE methods trainings, proactively preparing operatives for new products and services impacting methods, processes, and tools. You will identify competence development needs (together with business and function stakeholders), develop and localize technical trainings. Service Field Trainers enable improvement in productivity by utilizing our digitalization and connectivity solutions and play a key role when building stronger local technical hubs.

Key accountabilities at the role:

• Training delivery and site activities
• Train proactively and coach field operatives in the Training Center and on site
• Conduct onboarding and refresher training on KONE maintenance processes and procedures, ensuring high-quality standards (e.g. MBM, DMP, alarm phones, Rope Maintenance, repair works)
• Provide training on the importance of connectivity and how to utilize the tools available.
• Identify and trial new learning methods for training delivery.
• Ensure that relevant changes in codes, methods, products and training materials are communicated to the Field operatives.
• Onsite verification of competences (e.g. for grading)
• Maintenance Quality Audits, supporting supervisors in Technical Safety Audits
• Training planning and recording
• Participate in the training planning and local maintenance training catalogue creation.
• Plan and deliver and back report trainings (participants, results, materials) in Workday learning together with ASK HR
• Localization of technical documents and training materials
• Localize global instructions and training content to match the local needs (incl, proof-reading)
• New Content creation (e.g. Service toolbox) and record/develop video content for consistent message.
• Take part in field reference groups and communities to gather and share information, liaise with THD to ensure experiences from the field are shared both ways.
• Promote the use of Technical Information sources and tools.
• Competence development
• Analyse competence gaps with supervisors and L&D based observations on site and using back reporting data from our systems.
• Be a role model for Service mindset.
• Safety and assessment
• Be a role model for safety.
• Is capable to observe incorrect working methods and able to act accordingly to remove the risk and stop work when required.
• Observe and evaluate correct methods for maintenance activities.
• Own professional development
• Innovation Monitoring: Keep track of third-party and new KONE products, developing and delivering Toolbox talks and training on maintaining new innovations.
• Attend Train-the-Trainer courses on new products, solutions and methods organized by global/area functions.
• Have up-to-date knowledge on new products, solutions and methods as well as safety risks and recent incidents on own knowledge area.
• Develop own training skills and knowledge on new learning methods.
• Maintain regular activity in the field to keep own knowledge and skills in a good level.

Qualifications and previous experience:

• 5+ years of experience in lift service, maintenance, minor repairs
• NVQ3 in Lift engineering or equivalent
• Good technical understanding of product and service solutions and methods, knowledge of KONE and non-KONE equipment
• Good digital and IT skills
• Good communication and interpersonal skills
• Willing to travel within the front line.
• Willingness to learn.
• Good written and spoken English.
• UK driving license

KONE provides a competitive salary and benefits; Annual bonus up to 10%, Company car and a fuel card, 25 Days Holiday, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn - which allows to make tax-efficient charity donations, Digital GP which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses), Hybrid Working.

Please note: This role is not suitable for sponsorship.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.