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- Tasks: Join our team as a Lease Administrator, managing finance agreements and delivering top-notch customer service.
- Company: We're an award-winning UK bank focused on growth and helping customers achieve their ambitions.
- Benefits: Enjoy flexible working, generous holiday allowance, employee discounts, and a supportive wellbeing programme.
- Why this job: Be part of a friendly, inclusive culture that values your potential and encourages personal development.
- Qualifications: Strong admin skills, attention to detail, and a customer-first mindset are key; experience in Asset Finance is a plus.
- Other info: Hybrid working available; we welcome diverse applicants and support adjustments for disabilities.
The predicted salary is between 28800 - 43200 £ per year.
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Lease Administrator looking for an opportunity to grow in a friendly environment, we’re looking for you! We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …
We’re looking for a Lease Administrator to join our dynamic Customer Services team. The ideal candidate will be a strong team player with the flexibility to adapt to changing priorities. Our team is responsible for loading finance agreements onto the internal system and managing the full lifecycle of each contract through to end-of-lease activities. Experience in the Asset Finance industry is desirable.
Purpose of the Role
To work collaboratively and flexibly within the team to deliver high-quality customer service and administrative support across the lifecycle of a finance agreement, with responsibility for completing all tasks accurately, efficiently, and in line with company policies and service level agreements (SLAs).
Key Responsibilities
- Enter all new contractual information, provided by our external clients or our internal businesses, onto the internal lease administration system within agreed SLAs.
- Accurately set up direct debits upon contract activation.
- Produce and distribute the monthly rental invoices and annual VAT statements.
- Manage customer queries from initial enquiry through to resolution, following departmental procedures.
- Manage customer complaints for SME Lending in accordance with company policy.
- Generate accurate settlement figures in line with company policies and procedures.
- Administer contract lifecycle events including novations, reschedules, and extensions.
- Ensure a customer-first approach is consistently delivered across all interactions.
- Meet or exceed individual and team objectives and KPIs, maintaining high standards of quality and compliance.
- Act as a positive influence within the team, upholding professional behaviour and aligning with the Group’s values and Code of Conduct.
About You
- Strong administrative and organisational skills.
- A good working knowledge of Word, Excel, Outlook and database software.
- Excellent attention to detail and accuracy.
- Effective communicator with strong problem-solving and interpersonal skills.
- Demonstrates professionalism, flexibility and a consistently positive attitude.
- Thrives in a fast-paced environment and works effectively both independently and as part of a team.
- Ability to prioritise tasks, manage time effectively, and meet deadlines.
- Customer-focused with a commitment to delivering outstanding service.
- Ability to understand and align with the broader objectives of Paragon and its clients.
- Experience in Asset Finance or a similar financial services environment (desirable).
Even if you don’t meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we’re excited to hear from passionate individuals like you! If you’re ready to contribute to the team, please apply.
Working hours: Monday to Friday - hybrid role.
Inclusion: As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.
What can we offer you?
- Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave.
- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate.
- Profit Related Pay: We share some of our annual profit with our eligible employees.
- Pension Plan: We contribute up to 10% of your annual salary towards your pension.
- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment.
- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more.
- Volunteering Day: Contribute to causes you care about with one volunteering day per year.
- Life Assurance and Personal Accident Cover.
Be flexible: We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself: As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business.
Be heard: We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well: We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.
Be better: We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Customer Services Lease Administrator employer: Paragon Bank
Contact Detail:
Paragon Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Lease Administrator
✨Tip Number 1
Familiarise yourself with the Asset Finance industry. Understanding the key concepts and terminology will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer queries or complaints in the past. This will demonstrate your ability to maintain a customer-first approach, which is crucial for this role.
✨Tip Number 3
Research our company values and culture. Being able to articulate how your personal values align with ours can set you apart from other candidates and show that you're a great fit for our team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the fast-paced environment, demonstrating your ability to prioritise and meet deadlines will be key in your discussions with us.
We think you need these skills to ace Customer Services Lease Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in lease administration and customer service. Emphasise any previous roles in the Asset Finance industry, as this is desirable for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as strong organisational skills and attention to detail, and explain how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your administrative and communication skills. Provide examples of how you've successfully managed customer queries or complaints in the past, demonstrating your problem-solving abilities.
Showcase Your Team Spirit: Since the role requires a strong team player, include examples of how you've collaborated effectively with others in previous positions. Highlight your flexibility and adaptability to changing priorities, which are key attributes for this role.
How to prepare for a job interview at Paragon Bank
✨Showcase Your Team Spirit
As a Lease Administrator, being a strong team player is crucial. During the interview, share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced environments. Highlight your flexibility and adaptability to changing priorities.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing finance agreements, be prepared to discuss how you ensure precision in your work. You might want to mention specific tools or methods you use to maintain high standards of quality and compliance.
✨Prepare for Customer Queries
Since the role involves managing customer queries and complaints, think of scenarios where you've successfully resolved issues. Be ready to explain your approach to problem-solving and how you maintain a customer-first attitude in all interactions.
✨Align with Company Values
Research the company's values and culture before your interview. Be prepared to discuss how your personal values align with theirs, particularly around inclusivity and commitment to wellbeing. This shows that you're not just looking for a job, but a place where you can grow together.
