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- Tasks: Lead a team ensuring high-quality repairs and customer satisfaction across North London.
- Company: Join a G15 Housing Provider committed to improving living standards for residents.
- Benefits: Enjoy a competitive day rate, flexible working options, and potential for permanent employment.
- Why this job: Make a real impact in the community while developing your leadership skills in a dynamic environment.
- Qualifications: Strong leadership and contract management experience required; customer service background is essential.
- Other info: Apply creatively via WhatsApp, video message, or CV – we welcome diverse talent!
The predicted salary is between 50000 - 95000 £ per year.
Accustomed to working in fast-paced, high-demand and responsive repairs environments? You will be working as a Senior Repairs Manager with a G15 Housing Provider. You will be responsible for a team of Repair Officers, Surveyors and a Senior Surveyor working across North London. You will ensure that they are delivering a good standard of repairs to our customers. Leading on overseeing the activities required for works programmes such as damp and mould. This will be for a minimum of 6 months, which will look to be extended if everyone is happy. Your day rate will be £450 - £475 per day, with a view to go permanent if everyone is happy (permanent salary is £67,772). You’re on-site 2-3 days per week in their Central and/or North London based office, with the rest working from home.
SENIOR REPAIRS MANAGER ROLE BASICS:
- Managing contractors in line with contracts, seeking continuous improvement, and ensuring clear communication with all parties.
- Monitoring and providing reports on performance for all KPIs with commentary to support and deliver monthly performance reports.
- Attending Operational Core Groups, inviting relevant stakeholders, and ensuring accurate records are kept and circulated.
- Participating in Strategic Core Groups, putting forward recommendations.
- Leading on regional issues and ensuring mechanisms are in place to monitor complaints, both informal and formal.
- Monitoring Customer Satisfaction and ensuring areas of improvement are logged in formal meetings and stakeholders are clear on requirements to improve.
- Continuously reviewing working practices to ensure delivery of a good standard of repairs to our residents.
- Managing relationships and understanding the requirements and contractual differences with internal colleagues/stakeholders such as Keyworker, PFI contracts, Housing, Leaseholders, etc.
- Managing the delivery of administrative duties for the team, including reports, complaint updates, CRM actions, damp and mould actions, insurance, NEC order raising and management, Power BI, iAuditor, and iProc.
- Monitoring performance and productivity of the regional team, and ensuring measures are in place to identify poor performing areas and work with the teams to improve these.
- Working with other regional teams to deliver good practice and consistency in business processes and identify areas for improvement.
SENIOR REPAIRS MANAGER APPLICANT ESSENTIALS:
- Strong leadership skills and background in managing a team working on responsive repairs.
- Experience of Contract Management essential.
- History of dealing with customers from different backgrounds, and delivering a positive and transparent service.
- Experience of analysing customer feedback to achieve service improvements.
- Attention to detail and accuracy in reporting.
- Experience of working with external stakeholders.
HOW DO I APPLY FOR THIS SENIOR REPAIRS MANAGER POSITION?
If this is of interest to you, or you know someone who might be a good fit for this Senior Repairs Manager position click apply and enter your details with your updated CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Senior Repairs Manager employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Repairs Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced in responsive repairs environments, especially in North London. Understanding local issues such as damp and mould will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who have experience with G15 Housing Providers. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure situations. Be ready to share specific examples that highlight your ability to improve service delivery and customer satisfaction.
✨Tip Number 4
Research the latest trends and technologies in property management and repairs. Being knowledgeable about tools like Power BI and iAuditor can set you apart and show your commitment to continuous improvement.
We think you need these skills to ace Senior Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in managing teams within responsive repairs. Use specific examples that demonstrate your ability to oversee contractors and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Senior Repairs Manager role. Emphasise your experience with contract management and your history of delivering positive customer service.
Showcase Relevant Experience: In your application, include specific instances where you've analysed customer feedback to implement service improvements. This will show your attention to detail and commitment to enhancing customer satisfaction.
Highlight Stakeholder Management Skills: Demonstrate your experience working with external stakeholders. Provide examples of how you've managed relationships and communicated effectively to ensure project success.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Leadership Skills
As a Senior Repairs Manager, strong leadership is crucial. Be prepared to discuss your previous experiences managing teams, particularly in fast-paced environments. Highlight specific examples where you successfully led a team through challenges and achieved positive outcomes.
✨Demonstrate Contract Management Experience
Since contract management is essential for this role, come equipped with examples of how you've managed contracts in the past. Discuss any strategies you've implemented to ensure compliance and improve contractor performance, as well as how you handled any issues that arose.
✨Prepare for Customer Interaction Scenarios
Given the importance of customer satisfaction, be ready to share experiences where you dealt with diverse customer backgrounds. Prepare to discuss how you gathered and analysed customer feedback to implement service improvements, showcasing your commitment to transparency and quality service.
✨Familiarise Yourself with Performance Metrics
Understanding KPIs and performance metrics is key for this position. Brush up on how you've monitored and reported on performance in previous roles. Be ready to explain how you used data to identify areas for improvement and the steps you took to enhance service delivery.
