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For Companies At a Glance
- Tasks: Be the friendly voice for customers via phone, email, and chat.
- Company: Join an award-winning company in Southampton focused on people and growth.
- Benefits: Enjoy full training, career progression, and a supportive team culture.
- Why this job: Perfect for those who love connecting with people and want to grow their skills.
- Qualifications: Experience in customer service or retail is a plus; strong communication skills are essential.
- Other info: Work 37.5 hours a week with one Saturday shift per month.
The predicted salary is between 24000 - 28000 £ per year.
Location: Southampton
Salary: £24,000 - £28,000 per annum (depending on experience)
Hours: 37.5 hours per week | Hours between 8am – 8pm | One short Saturday shift per month
Full Training Provided
About the Role:
Dynamite Recruitment is excited to be recruiting for an award-winning organisation based in Southampton. This is a brilliant opportunity to join a growing, people-focused company where you can develop your skills and progress your career as part of a friendly, supportive team. If you enjoy speaking with people, providing excellent customer service, and want to work in a role where your personality and communication skills are valued – this could be the perfect next step for you.
What You’ll Be Doing:
- Acting as the first point of contact for customers and third parties via phone, email, text, and web chat.
- Managing customer enquiries efficiently and passing them to the appropriate teams when needed.
- Building positive relationships with customers through friendly and professional conversations.
- Completing administration tasks and ensuring all systems and records are accurately updated.
- Liaising with internal teams and external contacts to deliver excellent service.
- Supporting with additional office tasks as required.
What We’re Looking For:
- Previous experience in customer-facing roles such as retail, hospitality, call centres, or similar.
- Office-based experience in customer service, administration, or related areas is desirable but not essential.
- Strong communication skills with a natural ability to build rapport.
- A positive, proactive approach and a willingness to learn.
- Confident IT skills with good knowledge of Microsoft Office.
Why You’ll Love Working Here:
- Join a successful, award-winning organisation with a great team culture.
- Full training and ongoing support provided.
- Opportunities to develop your skills and progress your career.
- Work within a supportive, vibrant, and people-first environment.
Interested? Contact Bonnie at Dynamite Recruitment for more details or apply now to be considered.
Customer Experience Specialist employer: Dynamite Recruitment
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the company culture and values. Since this role is all about customer experience, understanding how the company prioritises customer service will help you align your approach during interviews.
✨Tip Number 2
Prepare to showcase your communication skills. Think of examples from your past experiences where you've successfully handled customer interactions, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being able to discuss these during your interview will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the team values most, giving you an edge in your application.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise any previous work in retail, hospitality, or call centres, and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Highlight IT Skills: Since the role requires confident IT skills, ensure you mention your proficiency with Microsoft Office and any other relevant software. This will demonstrate your readiness for the administrative tasks involved.
Show Your Personality: In your application, let your personality shine through. The company values friendly and professional communication, so use a warm tone and express your eagerness to build positive relationships with customers.
How to prepare for a job interview at Dynamite Recruitment
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and engage in friendly conversation. Use examples from past experiences where you successfully built rapport with customers.
✨Highlight Relevant Experience
Discuss any previous roles in customer-facing positions, such as retail or hospitality. Even if your experience isn't directly related, emphasise transferable skills like problem-solving and customer service that would be valuable in this role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking of examples where you resolved issues or provided exceptional service. This will show your proactive approach and ability to think on your feet.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. You might even want to mention how you've used technology to improve customer interactions in the past.
