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- Tasks: Lead a team of experts delivering high-quality ServiceNow solutions to clients.
- Company: Join ServiceNow, a global leader in AI-enhanced technology transforming work for over 8,100 customers.
- Benefits: Enjoy flexible work options and a supportive, inclusive culture.
- Why this job: Be part of a mission to make the world work better while developing your leadership skills.
- Qualifications: Experience in managing teams and consulting for complex organisations is essential.
- Other info: This role may involve some travel within EMEA.
The predicted salary is between 43200 - 72000 £ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We seek a Manager for our growing Expert Services organization in UKI, focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow Technology Workflows (IT Service Management, IT Operations Management, Strategic Portfolio Management, IT Asset Management, DevOps, Security Operations, Integrated Risk Management) products and processes.
What you get to do in this role:
- Provides business and/or technical leadership with our Consultants, Customers, and Partners.
- Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products for our customers and with our partner ecosystem.
- Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed.
- Partner with internal teams to support training, enablement, product management, and best practices organizations.
- Promote continuous improvement practices for delivery/engagement materials.
- Manage and prioritize multiple and complex initiatives successfully.
Key Performance Measurements may include but are not limited to:
- Talent recruitment and development.
- Drive productivity and utilization of your own work and your teams.
- Help to maintain and improve customer satisfaction (CSAT) scores.
- Drive ServiceNow product consumption and/or adoption.
- Partially customer-facing role with some travel within EMEA.
Qualifications
To be successful in this role, the ideal candidate should have:
- Experience in managing or leading professional services teams.
- Significant consulting experience for complex, global organizations.
- Technical delivery and architectural experience with ServiceNow products (desirable).
- Familiarity with resource management.
- Excellent interpersonal skills, customer-centric attitude and experience working with diverse teams.
- Strong organizational and time management skills.
- Experience monitoring and summarizing business and financial metrics.
- Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution.
- Excellent communication and presentation skills.
- A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction.
- Experience in leading and mentoring a team of eight or more employees.
- Experience with people development, including coaching and mentoring for business and technical roles.
Additional Information
Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Manager, Expert Services - Technology Workflows employer: ServiceNow
Contact Detail:
ServiceNow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Expert Services - Technology Workflows
✨Tip Number 1
Familiarise yourself with ServiceNow's Technology Workflows. Understanding the specific products and processes, such as IT Service Management and DevOps, will help you speak confidently about how you can lead a team in delivering these services.
✨Tip Number 2
Network with current or former employees of ServiceNow to gain insights into the company culture and expectations for the Manager role. This can provide you with valuable information that can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing professional services teams. Be ready to share specific examples of how you've led teams to success, particularly in complex, global environments, as this is crucial for the role.
✨Tip Number 4
Highlight your interpersonal skills and customer-centric attitude during conversations. Since this role involves significant interaction with clients and partners, demonstrating your ability to build relationships will be key.
We think you need these skills to ace Manager, Expert Services - Technology Workflows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing professional services teams and your technical delivery experience with ServiceNow products. Use specific examples that demonstrate your leadership skills and customer-centric attitude.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your background aligns with the responsibilities of leading an expert team and your experience in consulting for complex organisations.
Highlight Key Skills: Emphasise your interpersonal skills, organisational abilities, and experience in mentoring teams. Make sure to mention any familiarity with resource management and your proactive problem-solving approach.
Showcase Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful project completions. This will help demonstrate your impact in previous roles and your potential value to ServiceNow.
How to prepare for a job interview at ServiceNow
✨Showcase Your Leadership Skills
As a Manager for Expert Services, you'll need to demonstrate your ability to lead and grow a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration and development among team members.
✨Understand ServiceNow Products
Familiarise yourself with the specific ServiceNow Technology Workflows mentioned in the job description. Be ready to discuss your experience with these products and how you can leverage them to improve customer satisfaction and drive product adoption.
✨Prepare for Customer-Centric Scenarios
Since this role involves significant interaction with customers, think of scenarios where you've successfully addressed customer needs or resolved conflicts. Highlight your interpersonal skills and customer-centric attitude during the interview.
✨Demonstrate Problem-Solving Abilities
The role requires critical thinking and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. This will show your proactive attitude and ability to navigate complex situations effectively.
