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- Tasks: Support students with their finance applications and resolve queries during enrolment.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a rewarding workplace culture.
- Why this job: Join a collaborative team dedicated to making a positive impact on students' lives.
- Qualifications: Experience in finance operations or customer service; strong communication skills required.
- Other info: Part-time role with shifts across weekdays, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Department: Fees and Income
Location: Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process. Please note: This is a Part time position of 30 Hours per week, shifts will fall across weekdays, evenings and weekends.
About the Role:
- Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
- Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
- Respond to student’s queries via email and SysAid ticketing system.
- Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
About you:
- Experience working in finance operations or customer service.
- A high degree of computer literacy (particularly Microsoft Office applications).
- Effective time management and planning.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Strong decision making and problem-solving skills.
Desirable:
- Student experience and working knowledge of HEI sector.
- Degree level qualification.
- HEI finance experience.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Finance Support Officer - Birmingham (Part Time - 30 Hours) employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Support Officer - Birmingham (Part Time - 30 Hours)
✨Tip Number 1
Familiarise yourself with the Student Finance application process. Understanding the ins and outs of how students apply for finance will help you provide accurate advice and support during the admissions process.
✨Tip Number 2
Network with current employees or alumni from GBS to gain insights into the company culture and expectations. This can give you an edge in understanding how to align your skills and experiences with their values.
✨Tip Number 3
Brush up on your customer service skills, as this role involves a lot of interaction with students. Being able to demonstrate your ability to handle queries effectively will be crucial during any interviews.
✨Tip Number 4
Prepare to discuss your experience with finance operations and how it relates to supporting students. Be ready to share specific examples that highlight your problem-solving skills and ability to work independently.
We think you need these skills to ace Finance Support Officer - Birmingham (Part Time - 30 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance operations or customer service. Emphasise your computer literacy, particularly with Microsoft Office applications, and any experience you have in the higher education sector.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for supporting students and your understanding of student finance processes. Mention specific examples of how you've helped others in similar roles or situations.
Highlight Communication Skills: Since the role requires excellent written and verbal communication skills, provide examples in your application of how you've effectively communicated with students or colleagues in previous positions.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully resolved issues or made decisions under pressure. This will demonstrate your strong decision-making and problem-solving skills, which are essential for this role.
How to prepare for a job interview at Global Banking School
✨Understand the Role
Make sure you have a clear understanding of what a Finance Support Officer does. Familiarise yourself with the responsibilities outlined in the job description, especially around supporting students with their finance applications.
✨Showcase Your Customer Service Skills
Since this role involves assisting students, be prepared to discuss your experience in customer service. Highlight specific examples where you've successfully resolved queries or provided support, as this will demonstrate your ability to handle student inquiries effectively.
✨Demonstrate Computer Literacy
As a Finance Support Officer, you'll need to be proficient in Microsoft Office and possibly other software. Be ready to discuss your experience with these tools and how you've used them in previous roles to manage tasks efficiently.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and the company's commitment to student success. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
