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- Tasks: Resolve 2nd line support tickets and collaborate with the team on projects.
- Company: Join a reputable data and research company known for innovation and reliability.
- Benefits: Enjoy a collaborative culture, mentoring opportunities, and clear career progression.
- Why this job: Be part of a dynamic team where your ideas matter and contributions are valued.
- Qualifications: Experience in IT support, familiarity with Windows and Microsoft 365 technologies required.
- Other info: Office-based role at Chancery Lane, salary between £40,000 – £45,000.
The predicted salary is between 34000 - 51000 £ per year.
Ready to take your IT support skills to the next level in a tech-forward environment? Do you thrive in roles where no two days are the same, and you’re encouraged to bring ideas to the table? We’re looking for an IT Support Analyst who wants more than just a ticket queue—someone who’s keen to play a visible, valued role in a collaborative, change-positive team.
The Opportunity
This is a second-line support position that goes beyond the basics. Based in modern offices near Chancery Lane, you’ll be joining a well-established data and research company that’s built its reputation on reliability, depth, and innovation. You’ll be supporting a close-knit team with a real sense of ownership over their work. Whether it’s resolving tickets, supporting key infrastructure, or getting stuck into internal projects, you’ll be right at the centre of the action.
Location: Chancery Lane (office-based, 5 days a week)
Salary: £40,000 – £45,000 depending on experience
What’s In It For You?
- A chance to genuinely shape how IT support operates within a growing, evolving organisation
- Clear opportunities to move into more strategic or infrastructure-focused areas over time
- Collaborative environment with a strong culture of knowledge sharing and continuous improvement
- Exposure to projects, third-party liaison, and mentoring opportunities
- Be part of a team where your voice is heard, and your contributions are recognised
What You’ll Be Doing
- Own and resolve 2nd line support tickets, acting as a go-to escalation point
- Collaborate closely with 1st line support, offering informal mentoring and guidance
- Monitor systems and network performance, and maintain internal documentation
- Work with infrastructure elements like AD, DNS, permissions, and Windows Server
- Get involved in process improvement and internal project work
- Support of Audio Visual equipment
- Liaise with third-party vendors to ensure seamless support
Core technologies you'll work with include: Windows 10/11, Microsoft 365 (Teams, SharePoint, Exchange), Windows Server, Active Directory, DNS, DHCP.
If you’re ready for a role where you’ll be trusted, supported, and challenged in all the right ways, get in touch today to find out more.
IT Support Analyst employer: Picture More Ltd
Contact Detail:
Picture More Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with the core technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved complex IT issues in the past. Be ready to discuss specific scenarios where you took ownership and made a positive impact on your team.
✨Tip Number 3
Emphasise your collaborative spirit during conversations. This role values teamwork, so be prepared to share experiences where you’ve worked closely with others, especially in mentoring or guiding less experienced colleagues.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on innovation and continuous improvement. Tailor your discussions to reflect how your personal values align with theirs, demonstrating that you’re a great fit for their team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in second-line support roles. Emphasise your familiarity with core technologies mentioned in the job description, such as Windows 10/11, Microsoft 365, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to contribute to a collaborative team. Mention specific examples of how you've resolved complex issues or improved processes in previous roles.
Highlight Soft Skills: In your application, don't forget to mention your soft skills, such as communication, teamwork, and problem-solving abilities. These are crucial for a role that involves collaboration and mentoring within the team.
Show Enthusiasm for Continuous Improvement: Express your eagerness to engage in process improvement and internal projects. Companies value candidates who are proactive about enhancing their work environment and contributing to team success.
How to prepare for a job interview at Picture More Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with core technologies like Windows 10/11, Microsoft 365, and Active Directory. Highlight specific instances where you've resolved complex issues or improved processes, as this will demonstrate your capability in a second-line support role.
✨Emphasise Collaboration
Since the role involves working closely with a team, share examples of how you've successfully collaborated with others in previous positions. Discuss any mentoring experiences you have had, especially in guiding first-line support staff.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and resolving tickets. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you effectively handled challenges in past roles.
✨Express Enthusiasm for Continuous Improvement
The company values innovation and process improvement, so be ready to talk about any initiatives you've led or participated in that aimed at enhancing IT support operations. Show your eagerness to contribute to a culture of knowledge sharing and growth.
