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- Tasks: Join our team to optimise and enhance ServiceNow applications for better collaboration.
- Company: Kinly is a global leader in AV and Unified Communications technology, enhancing productivity worldwide.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional development.
- Why this job: Be part of a dynamic team driving innovation in a supportive and creative culture.
- Qualifications: Strong expertise in customer service processes and proven experience with ServiceNow applications required.
- Other info: Flexible working hours and international travel may be needed.
The predicted salary is between 36000 - 60000 £ per year.
Location: London or Sunbury, UK (Kinly operates a hybrid culture, allowing for a mix of office/home working)
Salary: Negotiable dependent on skills and experience, plus large company benefits
Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences.
We now have a new opportunity for someone to join Kinly’s dynamic and international application team, where you will play a vital role in shaping and optimizing our application landscape and as part of a team driving innovation and continuous improvement.
Job overview
Kinly is dedicated to continuous improvement, particularly in ServiceNow. As a ServiceNow Application Manager, you will focus on process and system optimization, supporting and improving our consolidated application landscape. You’ll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application, including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal, and mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Experience with other applications on the platform such as Field Service Management (FSM), IT Service Management (ITSM), and Strategic Portfolio Management (SPM) is preferred. You will work closely with key users to identify, specify, and implement system enhancements. With your analytical mindset and strong communication skills, you’ll drive meaningful change through well-founded and convincing solutions.
Key responsibilities:
- Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly
- Continuously enhance the existing ServiceNow applications
- Develop automations and support system integrations
- Create innovative solutions to drive efficiencies for business stakeholders
- Manage and coordinate technical projects
Skills & experience:
Functional
- Strong expertise and understanding of customer service business processes
- Skilled in requirements analysis, functional and technical design, testing, and agile methodologies
- Strong analytical and problem-solving abilities
- Knowledge of ITIL (preferred)
Technical
- Proven expertise as a ServiceNow Application Manager or Consultant
- Advanced knowledge of workflows, UI policies, business rules, flow designer, ACLs, and Integration Hub
- Knowledge of the ServiceNow API (preferred)
Other
- Excellent verbal and written proficiency in English
- Willing to work outside regular hours, be on standby periodically, and travel internationally as needed
We offer
- A full-time position with a competitive salary based on your expertise
- An informal, no-nonsense culture that fosters creativity and personal growth
- Opportunities for professional development and education
- A hybrid workplace based in Sunbury or London, UK
Kinly is committed to an inclusive, responsible, and welcoming work environment. We encourage applications from all backgrounds and identities, providing equal employment opportunities. We look forward to your application and hope to see you at Kinly soon.
ServiceNow Developer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer
✨Tip Number 1
Familiarise yourself with the latest features and updates in ServiceNow, especially around Customer Service Management. This will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of Kinly on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised processes or implemented solutions in previous roles. Kinly values innovation and efficiency, so showcasing your problem-solving skills will set you apart.
✨Tip Number 4
Research Kinly's recent projects and partnerships in the AV and UCC technology space. Being knowledgeable about their work will allow you to tailor your responses and show genuine interest in contributing to their success.
We think you need these skills to ace ServiceNow Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ServiceNow Developer position at Kinly. Understand the key responsibilities and required skills, particularly around ServiceNow applications and customer service processes.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your expertise in ServiceNow, customer service management, and any technical skills mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to enhance ServiceNow applications and drive efficiencies.
Highlight Soft Skills: In your application, don't forget to mention your strong communication skills and analytical mindset. These are crucial for collaborating with team members and driving meaningful change within the organisation.
How to prepare for a job interview at TN United Kingdom
✨Understand the ServiceNow Ecosystem
Make sure you have a solid grasp of the ServiceNow platform, especially the Customer Service Management application. Be prepared to discuss your experience with case management, chatbots, and integrations, as these are crucial for the role.
✨Showcase Your Analytical Skills
During the interview, highlight your analytical mindset and problem-solving abilities. Prepare examples of how you've driven meaningful change in previous roles through well-founded solutions, particularly in process optimisation.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in an agile environment, be ready to discuss your experience with agile methodologies. Share specific instances where you've successfully implemented agile practices in your projects.
✨Prepare Questions About Team Collaboration
Kinly values collaboration within their application team. Prepare thoughtful questions about how the team works together, the tools they use, and how they support each other in driving innovation and continuous improvement.
