Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse customer activities to identify risks and support safer gambling practices.
- Company: Join Grosvenor Casinos, a community-focused entertainment hub with exciting growth opportunities.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and team collaboration.
- Why this job: Be part of a mission to promote responsible gaming while developing your analytical skills.
- Qualifications: Strong customer service skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Ideal for those passionate about gaming and community safety.
The predicted salary is between 36000 - 60000 £ per year.
We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots, or relax with friends and enjoy our fabulous food, drinks, and entertainment. We’re on an exciting journey of growth, and it’s the ideal time to join us. More than ever, we’re investing in our venues and our people to ensure we have the best entertainment offering and the best team in the right roles.
As a Player Protection Analyst, you will utilize various techniques to identify customer risk and develop a comprehensive understanding of individual customers’ activities and backgrounds. This supports venues in making informed decisions regarding enhanced due diligence. You will be responsible for analyzing and assessing all customers in accordance with current legislative requirements under the Proceeds of Crime Act, as well as adherence to responsible gaming guidelines and UK Gambling Commission regulations.
Main Accountabilities and Responsibilities:
- Support the Player Protection Team Leader in matters related to safer gambling, affordability, and anti-money laundering.
- Use various techniques to analyze individual customer activity, risk, and background to support player protection processes.
- Identify customers whose activity may indicate problem gambling issues.
- Identify customers potentially using illicit funds or involved in money laundering.
- Utilize data and information to support the identification of concerning customers.
- Analyze 'at risk' customers to determine their source of funding, including digital and retail spend where appropriate.
- Liaise and consult with the Player Protection Team Leader regarding individual cases and higher-risk customers.
- Make recommendations regarding account management for 'at risk' customers.
- Collaborate with colleagues to ensure best practices across the team and with customers.
- Work with digital and retail stakeholders and the High-Value Customer team for high-value or cross-channel customers.
- Prepare and produce high-quality reports and documentation for the Customer Verification Manager and stakeholders.
- Stay updated on relevant legislation and industry requirements within the gambling sector.
Qualifications:
- Ability to deliver high-quality customer service.
- Skill in risk identification and reporting.
- Experience working in a dynamic and fast-paced environment.
- Proficiency in Microsoft Office Suite.
- Analytical mindset with investigative skills.
- Attention to detail and accuracy.
- Self-motivated with a drive to achieve results.
- Strong team player willing to learn new ideas and concepts.
Player Protection Analyst employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst
✨Tip Number 1
Familiarise yourself with the latest regulations and guidelines from the UK Gambling Commission and the Proceeds of Crime Act. Understanding these laws will not only help you in your role but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Develop your analytical skills by engaging with data analysis tools or software relevant to customer risk assessment. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the gambling and player protection sectors. Attend industry events or join online forums to gain insights and make connections that could lead to job opportunities at Grosvenor Casinos.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've identified risks or implemented protective measures. Having concrete examples ready will help you illustrate your experience and problem-solving abilities during the interview process.
We think you need these skills to ace Player Protection Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Player Protection Analyst. Familiarise yourself with the key accountabilities mentioned in the job description, such as risk identification and compliance with gambling regulations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your analytical mindset, attention to detail, and any previous experience in customer service or risk assessment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for player protection and responsible gaming. Mention specific techniques you have used in the past to analyse customer behaviour and how they relate to the role.
Highlight Relevant Skills: In your application, be sure to highlight your proficiency in Microsoft Office Suite and any other analytical tools you are familiar with. Discuss your ability to work in a fast-paced environment and your commitment to delivering high-quality customer service.
How to prepare for a job interview at Grosvenor Casino
✨Understand the Role
Make sure you have a solid grasp of what a Player Protection Analyst does. Familiarise yourself with the responsibilities outlined in the job description, especially around customer risk analysis and compliance with regulations like the Proceeds of Crime Act.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical mindset and any relevant experience you have in risk identification. Be ready to provide examples of how you've used data to make informed decisions or recommendations in previous roles.
✨Stay Updated on Legislation
Demonstrate your knowledge of current legislation and industry requirements within the gambling sector. This shows that you're proactive and committed to staying informed about changes that could impact player protection.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Discuss any experiences where you've collaborated with colleagues to achieve common goals, particularly in high-pressure environments, as this is crucial for the role.
