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- Tasks: Manage application delivery and maintenance, ensuring seamless IT services for the organisation.
- Company: Join TK Elevator, a leader in urban mobility with a commitment to safety and efficiency.
- Benefits: Enjoy competitive salary, 34 days holiday, health cash plan, and subsidised gym membership.
- Why this job: Be part of a dynamic team driving innovation in IT service delivery and project management.
- Qualifications: 5 years IT experience, Bachelor's in Computer Science or related field, strong problem-solving skills.
- Other info: Hybrid work model available; we value diversity and welcome all applicants.
TK Elevator UK Ltd — Hucknall, England, United Kingdom
Who we are
We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.
What we expect
We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation.
As an Application and Service Delivery Manager, your day to day will include:
- Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g., ERP, field applications, HR systems). Monitor application performance and address any issues promptly. Manage application upgrades and patches. In accordance with EA & global IT governance, develop and implement application strategies that align with the overall business objectives.
- Application Lifecycle Management: Manage the entire lifecycle of applications, from planning and development to deployment and maintenance. Oversee the development, testing, and implementation of new applications.
- Service Delivery: Ensure the effective delivery of services to internal customers in line with organisational and functional requirements.
- Project Management: Execute projects based on corporate and business initiatives. Ensure strong controls and governance of project delivery in line with Europe Africa IT PMO guidelines.
- Continuous Improvement: Drive ongoing process improvement initiatives to enhance service quality and customer satisfaction.
- Vendor Management: Manage (application) service suppliers, ensuring a close working relationship and delivery to agreed contractual terms.
- Reporting: Prepare and deliver regular reports to key stakeholders in relation to Service Delivery Performance.
- Security and Compliance: Ensure that the applications and associated developments and project conform to TK Elevator’s security protocols.
Who we are looking for
- 5 years’ experience working within the IT field, preferably service or application management.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience of various application technical stacks and a solid knowledge of service delivery principles; Experience in ERP and field systems is a plus.
- Strong understanding of ITIL best practices and service management frameworks.
- The ability to build and maintain effective relationships with stakeholders at all levels.
- Excellent problem-solving and analytical skills.
- Strong understanding of IT security and compliance requirements.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects simultaneously; proven track record in project management is a plus.
What we offer
- Competitive salary paid on a monthly basis
- 34 days holiday, inclusive of bank holidays
- Attractive company pension scheme
- Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
- Life Assurance Scheme - 4x annual salary
- Free access to premium health and wellbeing apps
- Subsidised gym membership
- Industry-leading enhanced maternity and paternity provision
- Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
- Long Service award scheme, with holiday benefits
- Employee Assistance Programme
- Refer a friend scheme
Additional information
As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.
Job details
- Posting date: 2025/04/11
- Experience level: Experienced professionals
- Type of contract: Permanent, Full Time
- Work mode: Hybrid
- Job field: Information Technology
- Job number: UK_IRL_TKE00027
- Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome).
We are looking forward to receiving your application.
Application and Service Delivery Manager– Nottingham employer: thyssenkrupp Elevator
Contact Detail:
thyssenkrupp Elevator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application and Service Delivery Manager– Nottingham
✨Tip Number 1
Familiarise yourself with the specific ERP and field applications mentioned in the job description. Understanding their functionalities and common issues can give you an edge during interviews, as you'll be able to discuss how your experience aligns with the role.
✨Tip Number 2
Brush up on ITIL best practices and service management frameworks. Being able to articulate how you've applied these principles in past roles will demonstrate your capability to manage service delivery effectively.
✨Tip Number 3
Network with current or former employees of TK Elevator or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of your project management experience, especially those that involved multiple stakeholders. Highlighting your ability to manage projects while maintaining strong relationships will resonate well with the hiring team.
We think you need these skills to ace Application and Service Delivery Manager– Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service and application management. Emphasise your familiarity with ERP systems and any project management experience, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for urban mobility and how your skills align with TK Elevator's mission. Mention specific examples of how you've successfully managed applications or services in previous roles.
Highlight Relevant Skills: Clearly outline your understanding of ITIL best practices and service delivery principles. Include any certifications or training that demonstrate your expertise in these areas.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've tackled challenges in application maintenance or service delivery. This will demonstrate your analytical skills and ability to improve processes.
How to prepare for a job interview at thyssenkrupp Elevator
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Application and Service Delivery Manager. Familiarise yourself with ERP systems, service delivery principles, and ITIL best practices, as these will likely be key discussion points during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in application management and service delivery. Highlight specific projects you've managed, focusing on your problem-solving skills and how you've improved service quality in past roles.
✨Demonstrate Stakeholder Management Skills
Since building relationships with stakeholders is crucial for this role, be ready to share examples of how you've successfully collaborated with different teams or clients. This will show your ability to communicate effectively at all levels.
✨Prepare Questions
Have a few insightful questions ready to ask the interviewer about the company's culture, their approach to continuous improvement, and how they measure service delivery performance. This shows your genuine interest in the role and the organisation.
