Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Account Administrator, handling data, documents, and customer queries daily.
- Company: Arcus is dedicated to individual development and offers industry-leading training opportunities.
- Benefits: Enjoy a competitive salary, bonus, generous leave, pension scheme, and discounts on fitness and cycling.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in facilities management.
- Qualifications: Strong MS Office skills, knowledge of Excel, and understanding of facilities management are essential.
- Other info: This role is based in Cirencester and offers a chance to grow within a dynamic company.
The predicted salary is between 20318 - 28376 £ per year.
We are recruiting for an Account Administrator to join us in Cirencester.
What You'll Be Doing
- Research, prepare and supply information as requested.
- Operate a CAFM (Computer Aided Facilities Management) system e.g. Verisae.
- Draft, prepare and upload documents to both external and internal CAFM systems, ensuring all documents are audited in line with our customer requirements.
- Chasing our Subcontractors and self-delivery teams for any missing documents.
- Data inputting.
- Monitoring and managing a shared inbox, ensuring all items are actioned with a high level of professional correspondence and filed in an organized manner.
- Undertake day-to-day administration in association with the Service Delivery Team.
- Act as a central source of information dealing directly with customer queries in a professional and courteous manner.
- Working to pre-determined daily, weekly and monthly KPI’s.
- Provide telephone support and answer calls in a professional manner, logging work orders on the CAFM system and providing updates where required.
- Accurate & full recording of updates & notes on in-house and external software and portals.
- General Administrative duties.
What We're Looking For
- Specific Qualifications: Strong MS Office skills together with knowledge of Excel (VLOOKUP’s).
- Knowledge & Experience: Understanding of soft facilities management. Experience of business systems preferably Verisae. Technical knowledge of property assets and their maintenance requirements. Frequency of assets. Understanding of certification/reports, to interpret supply chains dockets. Understanding the importance of managing costs and expenses, applying the necessary controls.
- Excellent communication skills and professional telephone manner.
- Able to work as an individual and use own initiative and as part of a team.
When you join us, you will receive:
- Salary: up to £25,397 per annum.
- 4% bonus, subject to achievement of targets.
- 25 days annual leave + Bank Holidays.
- Group personal pension scheme of matched contributions between 5% and 6%.
- Life Assurance.
- Funded Training Sponsorship Scheme.
- Cycle to Work Scheme.
- Health Cash Plan.
- Up to 10% off B&Q/ Trade Point.
- 20% off Nuffield Fitness and Wellbeing Centres.
At Arcus we are passionate about individual development which is why we are proud to offer industry-leading Learning & Development opportunities to our colleagues. Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Account Administrator employer: Arcus FM Limited.
Contact Detail:
Arcus FM Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Administrator
✨Tip Number 1
Familiarise yourself with CAFM systems, especially Verisae, as this is a key requirement for the role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your initiative.
✨Tip Number 2
Brush up on your MS Office skills, particularly Excel functions like VLOOKUP. Being proficient in these tools will not only help you in the application process but also in performing well in the job.
✨Tip Number 3
Prepare to showcase your communication skills during the interview. Practice responding to customer queries in a professional manner, as this will be crucial for the role.
✨Tip Number 4
Research soft facilities management and understand its principles. This knowledge will help you stand out as a candidate who is genuinely interested in the field and ready to contribute from day one.
We think you need these skills to ace Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your MS Office proficiency, particularly in Excel, and any experience with CAFM systems like Verisae.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of soft facilities management and your ability to manage costs and expenses. Use specific examples from your past experiences to demonstrate your skills.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively managed customer queries or worked within a team. This will show your potential employer that you can handle the responsibilities of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Administrator.
How to prepare for a job interview at Arcus FM Limited.
✨Showcase Your MS Office Skills
Since strong MS Office skills are crucial for the Account Administrator role, be prepared to discuss your experience with Excel, especially VLOOKUPs. You might even want to bring examples of how you've used these skills in previous roles.
✨Familiarise Yourself with CAFM Systems
Understanding how to operate a CAFM system like Verisae is essential. If you have prior experience, share specific instances where you successfully managed documents or data within such systems.
✨Demonstrate Your Communication Skills
As the role involves dealing with customer queries and managing a shared inbox, practice articulating your thoughts clearly and professionally. Consider preparing examples of how you've handled challenging customer interactions in the past.
✨Prepare for KPI Discussions
The job requires working towards daily, weekly, and monthly KPIs. Be ready to discuss how you've met targets in previous positions and how you plan to approach KPIs in this new role.
