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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and employee discounts.
- Why this job: Be a Brand Ambassador, shaping customer journeys and making a positive impact.
- Qualifications: Retail or customer service experience, strong fashion knowledge, and excellent communication skills.
- Other info: Join us in styling individuals for moments that matter and embrace our core values.
The predicted salary is between 28800 - 43200 £ per year.
About Us: Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in-store, displaying knowledge and experience across product, store systems, and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management. Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You’ll Need to Succeed:
- Technical: Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standards.
- Familiarity with POS Systems, cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss core values and behavioural competencies in daily responsibilities and interactions.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Team Leader employer: Experienceguildford
Contact Detail:
Experienceguildford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding their commitment to sustainability and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your knowledge of current fashion trends and how they relate to the services offered by Moss. Being able to discuss specific styles or products can demonstrate your passion and expertise in the field.
✨Tip Number 3
Prepare examples from your previous experience in retail or customer service that highlight your ability to lead a team and enhance customer experiences. Use these stories to illustrate your leadership skills and dedication to customer satisfaction.
✨Tip Number 4
Engage with Moss on social media platforms like LinkedIn. Following their updates and interacting with their posts can give you insights into their culture and values, which you can reference in your conversations.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in retail, hospitality, or customer service. Be specific about your roles and how they relate to the responsibilities of a Team Leader at Moss, particularly in delivering exceptional customer experiences.
Showcase Your Style Knowledge: Since the role requires strong knowledge of fashion trends, make sure to mention any relevant expertise you have in this area. Discuss how your personal style aligns with Moss's aesthetic and how you can contribute to enhancing the brand's presence.
Demonstrate Leadership Skills: As a supervisory member of the team, it's crucial to showcase your leadership abilities. Provide examples of how you've motivated colleagues, improved store performance, or contributed to team success in previous roles. This will demonstrate your capability to lead and empower others.
How to prepare for a job interview at Experienceguildford
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Brand Ambassador.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's product offerings, including Hire, Custom Made, and Retail services. Being able to discuss current fashion trends and how they relate to the brand will show your commitment and understanding of the role.
✨Emphasise Team Leadership Skills
As a Team Leader, you'll need to inspire and motivate your colleagues. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in the past, focusing on collaboration and achieving common goals.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios in-store. Think about times when you've had to deal with difficult customers or improve store performance, and be ready to share your thought process and outcomes.
