Retail Assistant Manager

About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences.

Key Responsibilities:

• Customer Experience: Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process.
• Sales and Business Development: Drive sales through strong client relationships and ensuring an exceptional in-store experience. Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships.
• Operations Management: Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. Ensure that all customer orders are processed accurately and delivered within agreed timelines.
• Team Leadership: Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. Conduct regular training for staff to ensure product knowledge and customer service excellence. Set and monitor performance metrics for the team, providing feedback and support as needed.
• Visual Merchandising: Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. Coordinate special promotions or events to drive foot traffic and increase sales.
• Financial Management: Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. Implement cost control measures and ensure profitability by managing resources efficiently.

Skills & Qualifications:

• Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services.
• Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service.
• Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience.
• Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations.
• Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment.
• Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings.
• Problem-Solving: Capable of handling customer inquiries, issues, or complaints professionally and efficiently.

What We Offer:

• Competitive salary with performance-based bonuses.
• Opportunity to work with a luxury brand and high-end clientele.
• Ongoing training and professional development opportunities.
• Employee discounts on made-to-measure garments and accessories.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.