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- Tasks: Support the Truck Rental Branch Manager and manage rental fleet operations.
- Company: Fraikin is a leader in fleet management, focused on mobility solutions and customer success.
- Benefits: Enjoy 25 days annual leave, enhanced pension contributions, health plans, and training opportunities.
- Why this job: Join a dynamic team during an exciting time of digital transformation and alternative fuels.
- Qualifications: GCSE Maths and English (Grade C or above) and experience in a fast-paced admin role.
- Other info: Full UK driving licence preferred; strong communication skills are essential.
The predicted salary is between 26000 - 27000 £ per year.
Location: Bellshill
Hours: 40 hours per week
Salary: £26,000 - £27,000 per annum DOE
Monday to Friday - 08.30am - 16.30pm
Reward Package:
- 25 days annual leave + bank holidays
- Pension Scheme - Enhanced company contribution
- Perkbox
- Life Assurance
- Health Shield Cash Plan - Providing assistance and a contribution towards everyday healthcare bills such as Dental, Optical, Physiotherapy, Chiropody and Vaccinations for individual and dependents.
- Employee Assistance Program
- Enhanced Maternity Pay after 1 years service
- Company Sick Pay
- Training & Development Opportunities
- Service Awards
At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day. This means our focus is:
- Faster and agile fleet management
- Operational excellence
- Capture long term profitable customers
- United Group for stronger market leadership
- Secure our great people and our assets
We value the talents and ideas of everyone on our team, especially our new hires. Our services provide a full range of solutions to enable total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us!
Role
We are currently recruiting for a Rental Controller to join our team based at our depot in Bellshill. The main purpose of the role would be to support the Truck Rental Branch Manager in maximising utilisation and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet at the location. Scheduling Maintenance & management of recharges.
Job Purpose Summary
- Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews.
- Ensure recharges are presented to the customer efficiently & accurately.
- Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s.
- Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers.
- Taking bookings from customers.
- Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations.
- Ensure that company drivers & customers completed/signed all hire related paperwork correctly.
- Provide a high standard of customer service to customers.
- Arranging substitute vehicles when required by contract.
- Escalating queries over repairs and costs as necessary.
- Making sure all invoice queries are dealt with in a timely manner.
- Making sure the vehicle availability list is produced daily and up to date.
- Carry out vehicle filing on a weekly basis.
- Ensure driver Tachograph card downloads are completed.
- Maximising utilisation / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.
To be successful in this role you will need to be / have:
- GCSE Maths and English (above Grade C) or appropriate vocational qualification.
- Previous experience in a fast paced administrative role demonstrating a strong customer focus.
- IT literate in particular MS Office.
- Full and Clean UK Driving License (Class C + E preferred but not essential).
- Strong communication and negotiation skills.
- Ability to interact confidently with customers, suppliers, be a team player, and build credibility with them.
- Can demonstrate a flexible approach to new methods and improved systems.
Rental Controller employer: We Are Workforce Ltd
Contact Detail:
We Are Workforce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Controller
✨Tip Number 1
Familiarise yourself with the fleet management industry, especially focusing on rental services. Understanding the current trends, such as alternative fuels and digital transformation, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. This will demonstrate your ability to provide high-quality service, which is crucial for a Rental Controller.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office, as this role requires strong administrative capabilities. Being proficient in these tools will not only help you in the application process but also in your day-to-day tasks if hired.
✨Tip Number 4
Prepare to discuss your experience with scheduling and managing workloads. Think of specific instances where you maximised efficiency or improved processes, as this aligns closely with the responsibilities of the Rental Controller position.
We think you need these skills to ace Rental Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Rental Controller role. Emphasise your administrative background, customer service skills, and any experience in fleet management or similar sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Fraikin's vision and how your skills can contribute to their goals, particularly in maximising utilisation and profitability.
Highlight Relevant Qualifications: Clearly state your GCSE Maths and English qualifications, as well as any vocational qualifications. If you have experience with MS Office or a clean driving licence, make sure to include these details prominently.
Showcase Soft Skills: In your application, highlight your strong communication and negotiation skills. Provide examples of how you've successfully interacted with customers or managed administrative tasks in a fast-paced environment.
How to prepare for a job interview at We Are Workforce Ltd
✨Know the Company and Its Vision
Before your interview, take some time to research Fraikin and understand their vision of enabling mobility through fleet management. Familiarise yourself with their services and how they are navigating alternative fuels and digital transformation. This will show your genuine interest in the company.
✨Highlight Relevant Experience
Be prepared to discuss your previous administrative roles and how they relate to the responsibilities of a Rental Controller. Emphasise your customer service skills and any experience you have in managing schedules or working in fast-paced environments.
✨Demonstrate Strong Communication Skills
As a Rental Controller, you'll need to interact confidently with customers and suppliers. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated in past roles, especially in challenging situations.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role. Ask about the team dynamics, the challenges the company is currently facing, or opportunities for training and development. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
