Cera HQ - Product Manager

Cera is a digital-first healthcare-at-home company delivering care, nursing, telehealth and repeat prescription services in people’s homes via technology. In under five years, Cera has expanded to 10,000+ staff across the UK and Germany, delivering 40,000+ healthcare visits a day, and has grown from zero to nearly $250M revenues. Every day, Cera delivers healthcare services equivalent to 40 hospitals or 1,000 care homes, and has grown 100-fold over the past two years making it one of the fastest growing businesses in Europe. Cera currently holds more than 160+ partnerships with the NHS and local authorities, and the company’s technology is used by 2,000+ businesses nationwide. Its technology predicts health deteriorations in patients 30-fold faster than traditional care companies, with its Professional Carers and Nurses responding to over 5,000 ‘high risk’ alerts each day. Since the outset of the COVID-19 pandemic, Cera has delivered 10 million healthcare visits in people’s homes, created 10,000 jobs, and licensed its recruitment technology to the UK Government Department of Health to recruit 50,000+ people into healthcare careers.

About the role: Product Managers at Cera play a pivotal role in creating the products that we build, ensuring that Cera’s technology helps us to provide the best care to all our customers while dramatically improving the experience of everyone involved in care delivery. With experienced new leaders joining recently, we are looking for Product Managers willing to be part and build our path towards an empowered, customer focused and outcome driven organization. We are passionate about building the best products and technology used by Cera carers, branch operations, customers, and their families. As a Product Manager, you’ll have the opportunity to work with our engineers, UX/UI teams, data analysts, operations team, and carers to make things happen, so you should thrive in a fast paced, collaborative environment and have a good understanding of user centered design, customer data and how to motivate & inspire your teams. Your work will have a huge impact on the way that care is experienced and delivered.

Overall responsibilities:

• Internalize and deeply understand Cera’s mission and strategies, as well as the mission and objectives of your specific team.
• Working closely with data, design, and operations, you will develop a detailed understanding of the needs of our care operations and customers through research, data analysis and talking directly with them.
• Setting a medium and long-term product strategy.
• Work closely with business stakeholders and relevant colleagues to develop, prioritize and agree the detailed product roadmap.
• Defining metrics to measure the impact and success of your team and scope using clear KPIs, tracking mechanisms and targets.
• Leading high complexity, high impact products from end to end.
• Collaborating closely with other Product Managers to define how we can always have the highest impact and reach in our platform.
• Always be an advocate of our different users and foster a culture of innovation, collaboration, frequent feedback, continuous learning and improvement.

What we are looking for:

• Bachelor's degree in Business Administration, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent experience.
• Significant / demonstrable experience as Product Manager ideally in a high growth/start-up company working across multiple product streams.
• Proven experience overseeing all elements of the product development lifecycle - from discovery to delivery.
• Operational business understanding, including potential impact of business decisions on various internal/external stakeholders and complex systems.
• Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively and manage competing priorities simultaneously.
• Ability to think strategically and creatively whilst also executing operationally with high attention to detail and a demonstrated ability to self-motivate and follow through on projects.
• Demonstrated ability to set requirements, specifications and KPIs resulting in customer success.
• You’re able to use hard data and metrics to back up your hypotheses.
• Excellent communication and interpersonal skills. You make complex topics easily understandable.

What we offer:

• Flexible working hours and remote working arrangements.
• 25 days holiday + your birthday off on top of bank holidays.
• Mobile phone, laptop and full remote IT package setup to work remotely.
• Company pension scheme.
• Training and development for your role and future career development.
• Competitive salary, discretionary bonus and long term employee schemes.
• Lifeworks discount platform and Employee Assistance Programme.
• Refer a Friend scheme.
• Service and Recognition awards.

Life at Cera: We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgment, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply. Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. The COVID-19 pandemic has seen everybody at Cera shift to remote working. We are currently introducing a hybrid working model for specific roles. This is something we will continually review in conjunction with the changing restrictions in each of our locations. Ultimately we trust our colleagues to get the work done wherever suits them best, let us know your preferred way of working.