EMEA Payroll Administrator (Hybrid - Northern Ireland) Evergreen

Overview OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at Managed Payroll Specialist\’s primary responsibilities include full-service payroll processing for high-level managed payroll customers, customer interaction to solve and/or triage customer-initiated inquiries via the OneSource ticketing system, roles, and final settlement activities in an outsourcing environment. The Managed Payroll Specialist must be a payroll expert and a client advocate with an ability to think “outside the box” to problem solve for the client. This role is for a skilled payroll professional who is dedicated to providing a superior customer-facing experience.
Responsibilities
Provides outstanding payroll services support
Monitor tickets daily to ensure Service Level Agreements and high-class client satisfaction levels are being met
Manage the timely resolution of customer issues including handling customer escalations, performing and documenting Root Cause Analysis and implementing remedial procedures to close gaps identified
Frequent direct customer contact – initiate and maintain client relationships
Create and maintain standard operating procedures for the managed payroll clients
Attend scheduled weekly, monthly, and quarterly client calls and new client transition introduction meetings
Provide training to newly implemented clients on Workday and OSV Payroll Processing
Assist with configuration of pay components and reports necessary for use by the client
Assist with testing as applicable with newly implemented clients
Interfaces directly with clients to identify/resolve all payroll processing issues
Leads/supports special projects as assigned by Management
Act as the main point of contact through payroll deployments and cut over to managed services
Competencies
TBC – Based on the establishment of an OSV EMEA Competency Framework
Education/Certification Requirements
Associate\’s degree
Required
CIPP Certified Payroll Professional certification required (at the time of hire or within 6 months)
3 Years + payroll experience
Preferred
Strong customer service skills
Ability to maintain professionalism when dealing with challenging customers
Detail-oriented with strong analytical skills
Able to work independently in a team environment
Strong written and verbal communication skills
Able to build effective working relationships with team members from different functional areas
Expert in MS Word & Excel.
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
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