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- Tasks: Lead a dynamic team in a fast-paced retail environment at Gatwick Airport.
- Company: Join SSP, a leader in food and beverage across iconic brands like M&S and Starbucks.
- Benefits: Enjoy competitive pay, employee discounts, and award-winning training opportunities.
- Why this job: Make an impact daily while thriving in a vibrant atmosphere with diverse teams.
- Qualifications: Must be 18+ with experience in retail or hospitality leadership.
- Other info: Flexible shifts available, including weekends and holidays, with extra pay for night shifts.
The predicted salary is between 28656 - 42984 £ per year.
SSP UK & Ireland RETAIL DUTY MANAGER – M&S SIMPLY FOOD, SUTTON STATION Pay Rate: £13.11 per hour Shift Pattern: Part-Time (20 hrs). Shifts between 5am and 10pm, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays. Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new – perfect for people who love to stay on the go! ABOUT YOU:  Retail moves fast – and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role’s got your name on it.  Due to some responsibilities within the Retail Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.  ABOUT THE RETAIL DUTY MANAGER ROLE:  Take ownership of opening, closing, and daily operations while solving problems on the fly. Lead your team through busy shifts, keeping the energy high and the atmosphere positive. Inspire your team to deliver great customer service, be the go-to person for customer and team queries. Results focussed, staying informed about unit performance and championing improvements. Previous experience leading a team in a busy Hospitality or Retail environment is ideal! AS A RETAIL DUTY MANAGER WE WILL OFFER YOU: Discounted Meal while on shifts.  Employee Discounts. Friends and Family Discount App. Award-winning training, apprenticeships and development programs.  Health & Wellbeing Support.  A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift. Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!    At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds
Contact Detail:
Select Service Partner UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with the brands you'll be working with, like M&S and Starbucks. Understanding their values and customer service expectations will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Research the latest trends in retail and hospitality, especially those relevant to airport operations. Being knowledgeable about industry changes can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Network with current or former employees of SSP if possible. They can provide insights into the company culture and what it takes to succeed as a Duty Manager, which can be invaluable during your application process.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Highlight key skills such as leadership, customer service, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in retail or hospitality management. Emphasise any previous roles where you led a team or improved customer service, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and leadership. Mention specific examples of how you've successfully managed teams or handled busy shifts, demonstrating your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Duty Manager.
How to prepare for a job interview at Select Service Partner UK Ltd
✨Show Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've successfully managed a team in a busy environment, highlighting your problem-solving skills and ability to motivate others.
✨Understand the Brand
Familiarise yourself with the brands you'll be working with, such as M&S and Starbucks. Showing that you understand their values and customer service expectations will impress the interviewers and show your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing a busy shift or resolving a customer complaint. Think through potential scenarios and prepare your responses to showcase your quick thinking and decision-making skills.
✨Emphasise Flexibility and Availability
The role requires flexibility in working hours, including weekends and holidays. Be sure to express your willingness to work varied shifts and your understanding of the demands of a fast-paced retail environment.
