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- Tasks: Manage guest services like booking taxis and organizing catering in a dynamic environment.
- Company: Join an internationally recognized company based in Manchester with great growth opportunities.
- Benefits: Enjoy a hybrid work model, annual bonuses, 25+ holidays, and private healthcare.
- Why this job: Perfect for those who love customer service and want to thrive in a luxury setting.
- Qualifications: Fluent in German with customer service experience; luxury goods background is a plus.
- Other info: Must be within commuting distance to Manchester; additional languages are a bonus.
The predicted salary is between 28000 - 30000 £ per year.
Job Title: German Speaking Senior Customer Services Agent
Salary: £28,000 – £30,000
Location: Manchester hybrid
Contract Type: Permanent
Working hours: Monday to Friday, 9am – 5pm
We have a fantastic opportunity for a company in Manchester for a switched-on German Customer Service Advisor. The role is permanent and will be on a hybrid basis (so you must be within commutable distance to Manchester) and will be an admin focused position looking after guests of our client. This is a fantastic position for an internationally recognised company that offers great opportunity progression.
Some of your responsibilities will include:
- Booking taxis
- Organising Catering
- Booking meeting rooms
- Transferring calls to the relevant department
What we’re looking for:
- Native level fluency in German essential
- Customer service experience (essential)
- Experience within Luxury goods, hotels, professional customer service (preferred)
- Commutable distance to Manchester (essential)
- Strong multitasking skills
- Additional language skills are preferred but not essential (French, Italian, Spanish).
There are excellent benefits such as:
- Discretionary annual bonus
- Team building and company events
- Excellent pension contribution
- Holidays start at 25 days + bank holidays.
- Private dental and healthcare
- Regular health checks
If interested, please apply or send your CV direct to I look forward to receiving your application!
German Speaking Senior Customer Services Agent employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Senior Customer Services Agent
✨Tip Number 1
Make sure to highlight your customer service experience in your conversations. Since this role is focused on providing excellent service, showcasing specific examples of how you've handled customer inquiries or resolved issues will set you apart.
✨Tip Number 2
Familiarize yourself with the luxury goods and hospitality sectors. Understanding the nuances of these industries can help you speak more confidently about your relevant experience during interviews.
✨Tip Number 3
Practice your multitasking skills before the interview. Since the role involves various administrative tasks, demonstrating your ability to juggle multiple responsibilities will be crucial.
✨Tip Number 4
If you have additional language skills, be ready to discuss them! Even though they are not essential, showing that you can communicate in other languages can give you an edge in a customer service environment.
We think you need these skills to ace German Speaking Senior Customer Services Agent
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your native-level fluency in German. Mention any additional languages you speak, as this could give you an edge over other candidates.
Showcase Customer Service Experience: Detail your previous customer service roles, especially in luxury goods or hospitality. Use specific examples to demonstrate your multitasking abilities and how you've handled customer inquiries effectively.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant experiences that showcase your administrative skills and ability to manage tasks like booking and organizing.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you're a great fit for the position and how your skills can contribute to their success.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. Practice speaking confidently and clearly, and consider discussing your experiences in both German and English to highlight your bilingual capabilities.
✨Highlight Customer Service Experience
Make sure to emphasize your previous customer service experience, especially in luxury goods or hospitality. Prepare specific examples of how you've successfully handled customer inquiries or resolved issues, as this will show your ability to excel in a professional customer service environment.
✨Demonstrate Multitasking Abilities
The role requires strong multitasking skills, so be ready to discuss situations where you effectively managed multiple tasks at once. Use examples that showcase your organizational skills and ability to prioritize under pressure, which are crucial for this admin-focused position.
✨Research the Company Culture
Familiarize yourself with the company's values and culture before the interview. This will help you tailor your responses to align with what they are looking for in a candidate. Showing that you understand their mission and how you can contribute will make a positive impression.
