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- Tasks: Support venue operations at the bet365 Stadium, coordinating events and matchday activities.
- Company: Join Stoke City Football Club, a proud member of the English Football League.
- Benefits: Enjoy full-time hours with training provided and a vibrant work environment.
- Why this job: Be part of an exciting sports culture while gaining valuable experience in event management.
- Qualifications: Strong communication skills and previous admin experience are essential; IT proficiency is a plus.
- Other info: Flexible hours required, including evenings and weekends for matchdays.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen at Stoke City Football Club of the English Football League for a Venue Coordinator to support its Venue operations at the bet365 Stadium. Reporting to the Venue Operations Manager and the event management team, you will provide administrative support and coordination assistance on both home matchday and non-matchday events. You will set up the stadium, complete checks and fulfilments as well as ensuring any equipment requested is provided. The ideal candidate will be responsible for a wide variety of venue operations requirements, executing all duties in a professional and friendly manner.
Main Responsibilities:
- Arranging internal bookings and facilities as requested ensuring the booking system is up to date.
- Assisting the venue operations team with day to day business processes.
- Undertaking matchday and event ticket fulfilment and pre-event information issuance as and when required.
- Maintaining an up to date knowledge of conference and events, Club offers, news, products and services.
- Working flexibly to meet the needs of customers on match and event days.
Key Skills, Experiences and Qualifications:
- Excellent customer service and communication skills.
- Proficient IT skills.
- Strong organisational skills and effective time management.
- Skilled in multitasking and effectively prioritising tasks.
- Ability to work independently as well as collaboratively within a team.
- Skilled in engaging and building rapport with customers.
- Previous experience in performing administrative tasks.
The ideal candidate will be available to work evenings and weekends to cover matchday fixtures and other ad-hoc events at the bet365 Stadium. Positions will be offered on a full-time permanent basis. All relevant training will be provided.
This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.
To apply, please complete and return the application form along with your CV and a covering letter, to Human Resources, SCFC Jobs, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG or email to stokejobs@stokecityfc.com quoting ‘VENCOORD2506SCFCW’ in the subject line. Alternatively, email stokejobs@stokecityfc.com for an application form. Closing date for applications is Thursday 3rd July 2025.
Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/
The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.
Venue Coordinator employer: Stoke City Football Club
Contact Detail:
Stoke City Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Coordinator
✨Tip Number 1
Familiarise yourself with the bet365 Stadium and its operations. Understanding the venue's layout, facilities, and the types of events held can give you an edge during interviews and help you demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Stoke City Football Club. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the club. Whether it's through emails or phone calls, demonstrating a friendly and professional attitude can leave a lasting impression on the hiring team.
✨Tip Number 4
Be prepared to discuss your organisational and multitasking abilities in detail. Think of specific examples from your past experiences where you've successfully managed multiple tasks or events, as this will align well with the responsibilities of a Venue Coordinator.
We think you need these skills to ace Venue Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Venue Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention specific experiences that demonstrate your customer service skills, organisational abilities, and any relevant administrative tasks you've performed.
Update Your CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in venue operations or event management. Highlight any roles where you demonstrated strong communication and multitasking skills.
Follow Application Instructions: Make sure to follow the application instructions carefully. Submit your application form, CV, and cover letter to the specified email address, quoting the reference number in the subject line as instructed.
How to prepare for a job interview at Stoke City Football Club
✨Showcase Your Customer Service Skills
As a Venue Coordinator, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, especially in high-pressure situations like matchdays.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. You might want to mention specific tools or methods you use to stay organised, especially during busy events.
✨Familiarise Yourself with the Venue
Research the bet365 Stadium and its operations. Understanding the venue's layout, facilities, and services will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Teamwork Scenarios
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share instances where you contributed to a team's success or resolved conflicts amicably.
