Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex complaints and support the ARCH team with data requests.
- Company: Equiniti is a global leader in shareholder and pension technology, serving millions worldwide.
- Benefits: Enjoy 28 days holiday, performance bonuses, eye care vouchers, and discounts at major retailers.
- Why this job: Join a collaborative team focused on improving services and making a real impact.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: This role requires an EU work permit and offers opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
To provide timely and accurate complaint responses. Resolve a variety of high-level complex complaints from Members, Representatives, key Stakeholders, and The Pensions Ombudsman (TPO). To support the ARCH team in providing IDR determinations and fulfilling data requests.
Core Duties/Responsibilities
- Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.
- Contribute towards the quality and compliance process, through the checking of casework where appropriate.
- Completion of targeted work and to the required level of accuracy.
- Working well within teams and supporting colleagues.
- Professional communication in both written and oral forms.
- Identify own training needs.
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- Essential: Complaint handling/IDR/SAR experience. Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English. Able to persuade and influence others to achieve agreed objectives. Experience of dealing with stakeholder groups/external organisations. Analytical thinker with an enquiring mind.
- Desirable: Pensions experience. A good working knowledge of pensions administration software.
MyCSP Benefits
Being a permanent member of the team at MyCSP, you will be rewarded by our company benefits, these are just a few of what is on offer and just one aspect of what makes us a unique employer:
- 28 days holiday + Bank Holidays
- Performance related bonus
- Eye Care Vouchers
- Life Assurance
- MyCSP Discount- 7.5% off major retailers
- Annual Dividend
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Access Resolutions and Complaints Hub Administrator employer: Equiniti
Contact Detail:
Equiniti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Resolutions and Complaints Hub Administrator
✨Tip Number 1
Familiarise yourself with the specific complaints handling processes and regulations relevant to pensions. Understanding the nuances of these regulations will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Equiniti, especially those in the Access Resolutions and Complaints Hub. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle complex complaints and what strategies you would employ to resolve them effectively.
✨Tip Number 4
Showcase your analytical skills by preparing examples of how you've successfully resolved complaints in the past. Be ready to discuss your thought process and the outcomes of your actions, as this will highlight your suitability for the role.
We think you need these skills to ace Access Resolutions and Complaints Hub Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Access Resolutions and Complaints Hub Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in complaint handling, stakeholder engagement, and any relevant pensions knowledge. Use bullet points for clarity and focus on achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of your experience in managing complaints and working collaboratively with stakeholders. Make sure to convey how your skills align with Equiniti's values of being trusted, commercial, collaborative, and committed to improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for grammatical accuracy and clarity. Ensure that your writing is professional and that complex information is presented in plain English, as this is crucial for the role.
How to prepare for a job interview at Equiniti
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Access Resolutions and Complaints Hub Administrator. Familiarise yourself with complaint handling processes, pensions, and the specific duties mentioned in the job description.
✨Showcase Your Communication Skills
Since professional communication is key in this role, prepare to demonstrate your written and oral communication skills. You might be asked to explain complex information clearly, so practice articulating your thoughts in plain English.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complaints. Think of examples from your past experiences where you successfully resolved issues or worked collaboratively with stakeholders.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to maintain high standards in your casework.
