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- Tasks: Deliver outstanding customer service and maintain shop standards daily.
- Company: Join the UK's largest employee-owned business, John Lewis & Partners.
- Benefits: Enjoy flexible working hours and a supportive work-life balance.
- Why this job: Be part of a team that values kindness, respect, and personal growth.
- Qualifications: Basic IT skills and strong communication are essential; customer service experience is a plus.
- Other info: Apply quickly as roles may close early due to high demand.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just cannot compete with. Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering engaging and inspirational customer service at every stage of the customer journey.
- Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
- Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
- Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
- Identifying areas of improvement and implementing solutions.
- Helping to protect our profits by supporting with accurate stock counts.
Essential skills/experience you'll need
- Basic IT literacy.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, every day.
- Merchandising and product displays experience.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
Customer Assistant employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with John Lewis & Partners' values and customer service philosophy. Understanding their commitment to outstanding service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. This will help you articulate your thoughts clearly and confidently when discussing how you would handle various customer interactions.
✨Tip Number 3
Visit a local John Lewis store to observe the customer experience firsthand. Take note of how staff interact with customers and the overall atmosphere, as this will give you valuable insights to reference during your interview.
✨Tip Number 4
Network with current or former employees of John Lewis & Partners on platforms like LinkedIn. They can provide insider tips on the application process and what the company looks for in a Customer Assistant.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise any previous experience in customer-facing roles, even if it's informal. Use specific examples to demonstrate your ability to provide outstanding customer service and resolve queries effectively.
Highlight Teamwork and Flexibility: Mention your ability to work as part of a team and your flexibility in taking on various tasks. This is crucial for the fast-paced environment at John Lewis & Partners, so provide examples of how you've successfully collaborated with others.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Make sure to express your understanding of John Lewis & Partners' values and how you can contribute to their mission of delivering exceptional service.
How to prepare for a job interview at John Lewis & Partners
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, demonstrating your commitment to putting the customer at the heart of everything you do.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by John Lewis & Partners. During the interview, be ready to discuss how you would use this knowledge to enhance the customer experience and drive sales.
✨Emphasise Teamwork and Flexibility
Working in a fast-paced retail environment requires strong teamwork and flexibility. Be prepared to share examples of how you've successfully collaborated with others and adapted to changing situations in previous roles.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company culture. This shows your genuine interest in becoming a part of the team and helps you assess if it's the right fit for you.
