Business Operations Lead (Translational Medicine)

This is a unique opportunity to elevate the day-to-day operations of the Translational Medicine team at our Cambridge site. In this role, you’ll manage site logistics, events, workplace experiences and moments that matter, helping create a collaborative environment where people can do their best work.

This role is based in Cambridge, MA USA. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Key Responsibilities:

• Site Operations & Coordination: Lead day-to-day site operations, serving as the key local contact for operational needs, desk management, and on-site logistics. Partner with REFS and other stakeholders to ensure coordinated, efficient operations and act as coordinator for the local TM Site Leadership Team. This position requires regular on-site presence to contribute meaningfully to the workplace experience and support team needs as they arise.
• Event Planning & Delivery: Lead the planning and execution of local and global events, both on- and off-site. Oversee logistics, timelines, and budgets while partnering closely with Facilities, REFS, AV, and other key stakeholders to ensure every event is well-organized, professional, and delivered with impact.
• Communications & Production Support: Support site-based communications by coordinating logistics for internal events, local productions, and on-site filming. Collaborate with partners to ensure smooth execution and delivery. Provide support for executive communications and messaging, helping shape clear, timely, and engaging content for local and global audiences.
• Local Onboarding Experience: Lead local preboarding and onboarding activities in close partnership with hiring managers and key support functions. Ensure new associates feel welcomed and supported from day one by providing the right resources and guidance for a smooth and engaging start.
• Administrative Support: Provide flexible administrative support to ensure the smooth running of day-to-day activities. Support a range of local needs as they arise, including acting as the primary contact for visitors to TM Cambridge and helping maintain an efficient and welcoming workplace.

Essential Requirements:

• A proven track record in site operations, coordination, or customer-facing roles, ideally in a fast-paced, service-oriented environment.
• 5+ years of relevant experience and a degree in Business Administration or a related field.
• Strong customer focus and stakeholder visibility, with excellent interpersonal and communication skills across functions and cultures.
• A proactive, results-driven mindset with strong planning, prioritization, and organizational skills.
• Comfort working across diverse, international teams, and the ability to adapt to different working styles and needs.
• Commitment to in-person collaboration, flexing your presence to align with peak operational days and team needs.
• Tech-savviness and curiosity: Comfortable using tools like Outlook, Teams, and SharePoint, and exploring how technologies like AI can improve the way we work.
• Strategic thinking and strong analytical skills, including the ability to optimize processes, manage competing priorities, and communicate clear, actionable solutions.
• Positivity, flexibility, and resilience in the face of change.

Preferred Requirements:

• Experience in workplace operations or coordination in a cross-functional setting.

Novartis will not sponsor visas for this position. The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.