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- Tasks: Coordinate service requests and engineer workloads in a fast-paced environment.
- Company: Join a leading special purpose vehicle company based in Preston.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team that values technical excellence and employee wellbeing.
- Qualifications: Experience in service coordination preferred; strong communication and organisational skills required.
- Other info: Access to training, mental health support, and a cycle to work scheme.
Are you looking for a dynamic, customer-focused role within a leading special purpose vehicle company? We are currently seeking a Service Controller to join our Preston-based team. This is a fantastic opportunity to play a central role in a fast-paced service operation supporting specialist vehicles.
About the Role:
As a Service Controller, you’ll be the key interface between our customers and engineers—coordinating service requests, planning engineer workloads, and ensuring smooth operations across the board. You’ll help manage the day-to-day running of our service centre, using tools like SAP to drive efficiency and deliver outstanding customer support.
Your Core Responsibilities:
- Handle and log customer service requests, taking full ownership from start to resolution.
- Schedule daily engineer workloads and coordinate job planning.
- Create job cards, raise notifications, and order required parts.
- Manage machines on contract maintenance and update planners.
- Ensure accurate job sheet processing and follow-up calls post-service.
- Provide timely and professional communication with customers and team members.
- Support onsite meetings and H&S initiatives.
What We’re Looking For:
- Experience in a service coordination or scheduling role (automotive/engineering background is a plus).
- Strong organisational and communication skills.
- SAP or similar system experience (preferred, not essential).
- A team player with a proactive, problem-solving mindset.
What’s in It for You?
- Salary: £32,000 – £34,000 (depending on skills/experience).
- Bonus: Profit-Related Bonus Scheme (5% of basic salary).
- Holidays: 25 days plus Bank Holidays.
- Pension: Personal Pension Scheme 3.5% employee 5.5% employer contribution; 5% employee 7.5% employer contribution (after 3 months).
- Life Assurance: 5x basic salary (from day one).
- Extras: Discount Shopping Portal, Free On-Site Parking, Cycle to Work Scheme, Employee Assistance Programme (EAP), Access to Training & Development, Mental Health First Aiders on-site.
Join a company that values technical excellence, service quality, and employee wellbeing. If you’re ready to take the next step in your career and thrive in a role where every day is different, we’d love to hear from you! Apply now to become part of a respected leader in the special purpose vehicle industry.
Service Controller employer: Orion Electrotech
Contact Detail:
Orion Electrotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller
✨Tip Number 1
Familiarise yourself with the special purpose vehicle industry. Understanding the specific challenges and requirements of this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP skills or similar systems. If you have experience with these tools, be ready to discuss how you've used them to improve efficiency in previous roles, as this is a key aspect of the Service Controller position.
✨Tip Number 3
Prepare examples of your organisational and communication skills. Think of specific situations where you successfully coordinated service requests or managed workloads, as these experiences will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the automotive or engineering sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination or scheduling, especially if you have an automotive or engineering background. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational and communication skills. Mention specific examples of how you've successfully managed service requests or coordinated workloads in previous roles.
Highlight Technical Skills: If you have experience with SAP or similar systems, be sure to mention this in your application. Even if it's not essential, demonstrating familiarity with these tools can set you apart from other candidates.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work in a dynamic environment and your commitment to delivering outstanding customer support. This will help convey your proactive, problem-solving mindset.
How to prepare for a job interview at Orion Electrotech
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with tasks like handling customer service requests and scheduling engineer workloads, as these will likely come up during your interview.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules. This will demonstrate your capability to handle the fast-paced environment.
✨Familiarise Yourself with SAP
If you have experience with SAP or similar systems, be ready to discuss it. If not, do some research on how these systems work and be prepared to explain how you would adapt to using them in the role.
✨Prepare for Customer Interaction Scenarios
As a key interface between customers and engineers, you’ll need to communicate effectively. Think of scenarios where you resolved customer issues or improved service delivery, and be ready to share these stories.
