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- Tasks: Drive a passenger vehicle, ensuring safety and excellent customer service.
- Company: Join HATS Group, the UK's leading private healthcare transport provider with an 'Outstanding' CQC rating.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for training and development.
- Why this job: Make a difference in healthcare by supporting vulnerable individuals and enhancing their travel experience.
- Qualifications: Valid UK driving licence, PCO licence, and a passion for customer service are essential.
- Other info: Be part of a fast-growing team with opportunities across the UK.
Location: 1 Elkstone Road
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a PCO Company Driver to join our team.
Job purpose: A PCO company driver is responsible for driving a passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.
Main duties:
- Ensure safety and wellbeing of clients throughout the journey and handover.
- Wear high visibility PPE in vehicle movement areas.
- Observe speed limits within bus depots and school premises.
- Check the condition of the vehicle prior to commencing service by carrying out the safety walk round check.
- Report any defect in the vehicle or equipment as soon as possible.
- Complete the Vehicle Defect Card or enter the defect on the electronic ticket machine (depending on location).
- Ensure that the vehicle is clean and tidy before starting service.
- Comply with laws and company regulations regarding mobile phones, smoking in company vehicles, and prohibited equipment while on duty.
- Be responsible for health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues.
- Attend safety briefings and training as required.
- Report all safety accidents/incidents using the company’s reporting procedure.
- Understand emergency and evacuation plans.
- Keep your bus cab area in a safe and tidy condition.
- Provide a high standard of customer service.
- Inform customers of road closures and diversions.
- Behave in a friendly and professional way to customers and colleagues.
- Assist with the additional needs of children and vulnerable adults.
- Drive the Company’s vehicles in a safe, legal, and professional way.
- Drive to the set timetable, not running early or late, when it is safe to do so.
- Stay updated with road closures, diversions or special events affecting the service.
- Hold a valid driving licence and Person PCO Licence at all times.
- Ensure that your drivers licence and person PCO licence is in date and valid for the vehicle type you are driving.
- Communicate any changes to the licence which may affect your entitlement to drive to your line manager.
- Report for work at the correct time and location with the correct equipment.
- Observe the company dress code when on duty.
- Not report for work when overtired or under the influence of alcohol or drugs.
- Follow relevant notification procedures in the event of absence from work.
- Report all safety, security, driving and customer service incidents to the line manager as soon as possible.
- Participate in a yearly appraisal.
- Provide feedback on how services can be improved to your line manager.
- Adhere to all HATS policies and procedures.
- Undertake any reasonable request made by the Company.
Work Environment: Participate in flexible working hours with general core working hours between 07.00 - 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur. The jobholder’s usual place of work is predominantly outdoor on vehicles that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions.
Desired Criteria:
- Own transport and lives within reasonable distance of place of work.
- Bus industry knowledge and appreciation of bus regulations.
- Understanding of good customer service.
- NVQ in Road Passenger Transport.
- Customer Service Training NVQ in Customer Care.
- Advanced Driver training Certificate.
- Professional driving experience.
- Experience of dealing with customers.
- Knowledge of geographical operating area.
- Accident free record over the last 12 months.
Required Criteria:
- Valid current UK (or acceptable other) drivers licence.
- No greater than 3 penalty points.
- Good understanding of written and spoken English Language.
- Good numeric skills (able to add and subtract cash).
- Proven eligibility to work in the UK.
- Able to provide suitable references.
- Able to prove their identity.
- Valid Current Person PCO certificate.
- Basic secondary school education or equivalent.
- Prepared to undertake training such as NVQ as required.
- Ability to drive a vehicle to a competent and safe standard.
- Good written and verbal communication skills using English Language to ESOL entry level 2.
- Has the physical capability to carry out the role.
- Customer service skills.
- Pass medical requirements.
- Must pass enhanced CRB check.
- Must pass alcohol and drugs screening as per policy.
Closing Date: Tuesday 30th June, 2026
Contract Type: Full-time
Salary: £13.15 Hourly
H2S PCO Company Driver - W10 employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PCO Company Driver - W10
✨Tip Number 1
Familiarise yourself with the specific requirements for a PCO Company Driver, including the necessary licenses and certifications. Make sure your driving licence and PCO licence are up to date, as this is crucial for the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the company. Since the role involves working with vulnerable individuals, showing empathy and understanding can set you apart from other candidates.
✨Tip Number 3
Research HATS Group and their values, especially their commitment to patient-centric services. Being able to discuss how your personal values align with theirs in an interview can make a strong impression.
✨Tip Number 4
Prepare to discuss your knowledge of local routes and traffic regulations. Being well-versed in the geographical area you’ll be operating in will show that you’re proactive and ready to hit the ground running.
We think you need these skills to ace H2S PCO Company Driver - W10
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in driving and customer service. Emphasise any qualifications related to passenger transport and safety regulations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for healthcare and your commitment to providing excellent customer service. Mention specific experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline skills such as safe driving practices, knowledge of bus regulations, and customer service excellence. Use examples from past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HATS Group
✨Know Your Responsibilities
Familiarise yourself with the key duties of a PCO Company Driver. Understand the importance of safety checks, customer service, and adherence to regulations. Being able to discuss these responsibilities confidently will show your commitment to the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to assist vulnerable individuals and handle difficult situations with professionalism and empathy, as this is crucial for the role.
✨Showcase Your Driving Experience
Be ready to discuss your driving history, including any relevant qualifications like your PCO licence. Mention your accident-free record and any advanced driving training you have completed, as this will reassure the interviewer of your competence.
✨Understand the Company Culture
Research HATS Group and their values, especially their focus on patient-centric services. Be prepared to express why you want to work for them specifically and how your values align with theirs, which can set you apart from other candidates.
