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- Tasks: Support client accounts with contract management, data tracking, and customer inquiries.
- Company: Join JSSI, a leader in aviation maintenance support for over 35 years.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team enhancing client experiences in the aviation industry.
- Qualifications: Bachelor’s degree preferred; 2 years in customer service or account management required.
- Other info: Remote work options may be available; strong teamwork and communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
About JSSI
For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model.
JSSI products and services include:
- Maintenance Programs: Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.
- Parts & Leasing: Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.
- Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.
- Advisory Services: Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.
- Aviation Capital: Customized asset-based finance solutions for business aviation.
Position Summary:
The Account Coordinator plays a key role in supporting JSSI’s Client Services team by ensuring seamless support for the customer and department operations. This Account Coordinator is responsible for assisting with contract administration, data management, client inquiries, and day-to-day operational department tasks. The Account Coordinator works closely with the Client Relationship Managers (CRMs) and the Operations Lead to enhance overall efficiency and provide a superior client experience.
Essential Duties and Responsibilities:
- Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
- Assist new clients during the onboarding process by helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
- Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
- Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
- Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
- Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
- Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
- Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
- Assist with special projects and process improvements to enhance customer service delivery.
- Perform other responsibilities as assigned.
Desired Credentials:
- Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
- Minimum of two years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
- Ability to work independently in a fast-paced environment while maintaining a high level of organization.
- Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
Account Coordinator employer: Jet Support Services, Inc.
Contact Detail:
Jet Support Services, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator
✨Tip Number 1
Familiarise yourself with JSSI's services and products. Understanding their maintenance programs, software platforms, and advisory services will help you speak confidently about how you can support the Client Services team.
✨Tip Number 2
Highlight your experience in customer service or account management during any networking opportunities. Connect with professionals in the aviation industry on platforms like LinkedIn to learn more about the role and make valuable connections.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will show that you can handle the fast-paced environment at JSSI effectively.
✨Tip Number 4
If possible, gain familiarity with Salesforce or similar CRM software before applying. Being able to discuss your proficiency with these tools will set you apart as a candidate who can hit the ground running.
We think you need these skills to ace Account Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Account Coordinator position. Familiarise yourself with JSSI's services and how they relate to client support and operations.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, account management, or administrative support. Emphasise any experience you have in aviation or financial services, as well as your proficiency with CRM software like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Explain why you're interested in the role and how your background aligns with JSSI's mission and values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Account Coordinator role.
How to prepare for a job interview at Jet Support Services, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research JSSI thoroughly. Understand their services, values, and recent developments in the aviation industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer service or account management, especially in aviation or financial services. Be ready to share specific examples of how you've successfully managed client relationships or handled administrative tasks in past roles.
✨Showcase Your Communication Skills
As an Account Coordinator, strong communication skills are essential. Prepare to discuss how you effectively communicate with clients and internal teams. You might want to practice answering common questions clearly and concisely to showcase your verbal communication abilities.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks simultaneously, so be prepared to discuss how you stay organised and prioritise your workload. Consider sharing tools or methods you use to keep track of tasks and deadlines, which will show your ability to thrive in a fast-paced environment.
