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For Companies At a Glance
- Tasks: Dive into data, uncover trends, and deliver insights that drive growth at Screwfix.
- Company: Join one of the fastest-growing retailers in the UK, known for its customer-first approach.
- Benefits: Enjoy a flexible, inclusive workplace with opportunities to thrive and make an impact.
- Why this job: Shape strategy and influence decisions while telling stories with data in a dynamic environment.
- Qualifications: Experience in customer insights or research is desirable; strong analytical and communication skills are essential.
- Other info: Collaborate with teams across the business to ensure customer needs are always prioritised.
The predicted salary is between 28800 - 48000 £ per year.
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. Ready to turn customer feedback into powerful business decisions? As a Customer Insight Analyst at Screwfix, you’ll be the voice of our customer; diving deep into data, uncovering trends, and delivering game-changing insights that drive growth, innovation, and exceptional experiences. This is your chance to shape strategy, influence key decisions, and make a real impact in a business that puts its customers first.
Working alongside our Customer Insight Manager, you’ll lead engaging research projects, bring customer stories to life, and collaborate with teams across the business to make sure our customers’ needs are always front and centre. If you love telling stories with data and making insights matter, this is the role for you. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.
Key responsibilities- Support the Customer Insights Manager to develop an environment where customer centricity is at the heart of our business.
- Help to develop organisational understanding of our customer and how we interpret customer insights – supporting the business to understand what action should be taken.
- Collaborate with stakeholders to understand business requirements and translate them into customer analysis and insights.
- Shape research with key stakeholders to ensure that it delivers against the brief.
- Conduct high quality pieces of customer research – for example analysing our Voice of Customer programme, writing and analysing customer surveys, producing customer vlogs.
- Conduct in-depth analysis of results and shape into key findings for the organisation.
- Analyse large amount of customer data and convert this into digestible formats.
- Present analysis and findings to stakeholders in engaging and suitable formats.
- Prior experience in customer insights/customer research is desirable.
- Prior experience in a customer-facing role or customer-centric organisation is essential.
- Highly numerate and data literate, with advanced Excel skills and experience in data collection and analysis.
- Strong written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Strong critical thinking and analytical reasoning skills.
- Ability to execute assigned project tasks within established schedule.
- Ability to work collaboratively in a team environment.
- Ability to balance multiple tasks simultaneously and quickly switch between priorities/tasks.
- Ability to interact with all levels of colleagues and adapt to a rapidly changing work environment.
- Experience with relevant survey software e.g. Confirmit/Forsta.
Customer Insight Analyst at ScrewFix – Yeovil, United Kingdom employer: Dataleum
Contact Detail:
Dataleum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Analyst at ScrewFix – Yeovil, United Kingdom
✨Tip Number 1
Familiarise yourself with Screwfix's customer base and their needs. Understanding the specific demographics and preferences of their customers will help you tailor your insights and demonstrate your ability to contribute meaningfully to the team.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel. Since the role requires advanced Excel skills, being able to showcase your proficiency in data manipulation and analysis during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in customer-facing roles. Be ready to share specific examples of how you've used customer insights to drive decisions or improve processes, as this will highlight your relevant experience for the role.
✨Tip Number 4
Network with current or former employees of Screwfix if possible. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Customer Insight Analyst at ScrewFix – Yeovil, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insights and research. Emphasise your analytical skills, particularly with data analysis and Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric roles. Share specific examples of how you've turned customer feedback into actionable insights in previous positions.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to present data clearly. Use concise language and structure your writing well to demonstrate your skills.
Highlight Relevant Tools Experience: Mention any experience you have with survey software like Confirmit or Forsta. This will show that you're familiar with the tools used in customer research and can hit the ground running.
How to prepare for a job interview at Dataleum
✨Showcase Your Data Skills
As a Customer Insight Analyst, you'll be diving deep into data. Be prepared to discuss your experience with data analysis and tools like Excel. Bring examples of how you've used data to drive insights in previous roles.
✨Understand Customer Centricity
Screwfix places a strong emphasis on customer-centricity. Familiarise yourself with their approach to customer insights and be ready to discuss how you can contribute to this focus. Think about ways you've previously put customers at the heart of your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Prepare examples where you've successfully collaborated with stakeholders or conducted impactful research projects.
✨Communicate Clearly and Engagingly
Strong communication skills are essential for this role. Practice presenting your findings in a clear and engaging manner. You might even want to prepare a short presentation on a relevant topic to demonstrate your ability to convey insights effectively.
