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- Tasks: Be the go-to person for customer queries and manage hire desk operations.
- Company: Join GAP Group Limited, a leading equipment hire company with multiple divisions across the UK.
- Benefits: Enjoy competitive pay, up to 25 days off, and wellness perks like a Cycle to Work scheme.
- Why this job: This role offers growth opportunities in a fast-paced environment with a supportive team culture.
- Qualifications: Customer service skills are key; experience in a hire desk is a plus but not essential.
- Other info: Full training provided, and we promote from within!
The predicted salary is between 28800 - 43200 £ per year.
GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.
As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for the Pumps & Power depot HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume hire desk role is desirable; however, full training would be provided
- Excellent customer service skills
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on own initiative
- Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire & Sales Coordinator - Cleckheaton employer: GAP Group Limited
Contact Detail:
GAP Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire & Sales Coordinator - Cleckheaton
✨Tip Number 1
Familiarise yourself with the products and services offered by GAP Group, especially in the Pumps & Power Services Division. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of GAP Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Hire & Sales Coordinator role, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've successfully resolved issues or built strong relationships, as these are key aspects of the role.
✨Tip Number 4
Research common challenges faced in high-volume hire desk roles and be ready to discuss how you would handle them. This shows your proactive approach and readiness to tackle the fast-paced environment at GAP Group.
We think you need these skills to ace Hire & Sales Coordinator - Cleckheaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles related to hire desk administration. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Highlight IT Skills: Since proficiency in MS Office is required, ensure you mention your experience with Outlook and Excel. If you have any additional IT skills that could be beneficial, include those as well.
Show Enthusiasm for Learning: Express your eagerness to learn and grow within the company. Mention any relevant training or development experiences you've had, and how they have prepared you for this role.
How to prepare for a job interview at GAP Group Limited
✨Showcase Your Customer Service Skills
As the Hire & Sales Coordinator will be the first point of contact for customers, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've successfully handled customer queries or complaints in the past.
✨Familiarise Yourself with the Industry
Understanding the basics of generators, pumps, and the hire industry can set you apart from other candidates. Research GAP Group Limited and their services to show your genuine interest in the role and the company.
✨Highlight Your Organisational Skills
This role involves managing multiple tasks in a fast-paced environment. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific examples from previous roles.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or the company's future goals.
