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- Tasks: Lead a dynamic team at Heathrow, ensuring top-notch cargo services and customer satisfaction.
- Company: Join Swissport, a global leader in aviation services, committed to excellence and safety.
- Benefits: Enjoy flexible shifts, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of a supportive team that values communication and personal development in a fast-paced environment.
- Qualifications: GCSEs required; previous supervisory and aviation experience preferred.
- Other info: Must be flexible with shifts and able to travel to the airport.
The predicted salary is between 36000 - 60000 £ per year.
Based at Heathrow Airport - Cargo. To motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.
Responsibilities
- Supervise/allocate tasks including reporting absences and overtime.
- Plan and deploy resource to meet customer and operational requirements.
- Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
- Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards that deliver the desired customer service experience.
- Comply with all relevant legislation as well as airport authority and carrier security requirements.
- Comply with Swissport policies, procedures and processes.
- Maintain up-to-date manuals and documentation as required.
- Build and maintain relationships with customers and airport authorities.
- Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, one-to-ones and completion of relevant reports.
- Ensure compliance with Swissport Standard Operating Procedures (SOP's).
- Resolve conflict and irregularities and take appropriate action.
- On the job guiding, coaching and mentoring.
- Signing off break/build documentation.
- Other duties as assigned.
Qualifications
- In possession of at least three GCSEs / O Level.
- Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays).
- Ability to speak and understand the English language.
- Ability to travel to the airport at times when public transport is not available.
- Excellent communication skills (written and verbal).
- Able to work as part of a team in a challenging environment.
- Previous experience working in an aviation environment is desired.
- Demonstrate supervisory experience for at least three years.
- Excellent oral and written communication skills.
- A full driving licence.
- Proficient in Microsoft Office and able to learn relevant computer system.
- Ability to follow processes and procedures and apply flexible approach when required.
- Commitment to continuous improvement.
Cargo Services Team Leader employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo Services Team Leader
✨Tip Number 1
Familiarise yourself with the specific operational procedures and safety regulations at Heathrow Airport. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and safety, which is crucial for the Cargo Services Team Leader role.
✨Tip Number 2
Network with current or former employees in similar roles within the aviation industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills during the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and resolved conflicts in previous roles. Being able to share specific instances where you've motivated staff or improved service delivery will showcase your leadership abilities effectively.
✨Tip Number 4
Stay updated on the latest trends and challenges in the aviation sector, particularly those affecting cargo services. This knowledge will allow you to engage in informed discussions during your interview, showing that you're proactive and well-informed about the industry.
We think you need these skills to ace Cargo Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly in aviation or customer service. Emphasise your ability to motivate and engage staff, as well as any specific achievements that demonstrate your leadership skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Cargo Services Team Leader position. Discuss how your previous experiences align with the responsibilities outlined in the job description, such as managing performance and ensuring compliance with safety procedures.
Highlight Communication Skills: Given the importance of communication in this role, provide examples in your application of how you've successfully communicated with teams and customers in the past. This could include leading briefings or resolving conflicts.
Showcase Flexibility and Commitment: Mention your flexibility regarding shift work and your commitment to continuous improvement. This is crucial for a role that requires adaptability and a proactive approach to challenges in a dynamic environment like an airport.
How to prepare for a job interview at Swissport
✨Showcase Your Leadership Skills
As a Cargo Services Team Leader, you'll need to demonstrate your ability to motivate and inspire a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to conflict resolution and performance management.
✨Understand the Regulatory Environment
Familiarise yourself with the safety and security procedures relevant to the aviation industry. Be ready to discuss how you would ensure compliance with these regulations while maintaining excellent customer service.
✨Emphasise Communication Abilities
Excellent communication is key in this role. Think of instances where you've effectively communicated with team members or customers, especially during challenging situations. Highlight your experience in conducting briefings and one-to-ones.
✨Demonstrate Flexibility and Problem-Solving Skills
The job requires flexibility in working hours and the ability to adapt to changing circumstances. Prepare to discuss how you've handled unexpected challenges in previous roles and how you can apply that experience to this position.
