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- Tasks: Provide data consultancy services, including data transformation and SQL scripting for customers.
- Company: Join a dynamic team supporting innovative CCH software products remotely.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values customer service and continuous learning.
- Qualifications: Experience in ETL, SQL Server, and data manipulation is essential; certification is a plus.
- Other info: Occasional weekend work may be required to ensure customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The role is responsible for providing data consultancy services supporting our range of CCH software products. These services involve data transformation, SQL scripting tailored to customer requirements. The role requires enthusiasm, self-motivation, excellent communication skills, and the ability to analyze and translate customer requirements into tangible outputs.
As a customer-facing consultant, the key objectives are:
- Delivery of data migration and manipulation services.
- Data extraction from customer databases via scripts and software tools.
- System data analysis and provision of formal quotes for bespoke services.
The role involves working with multiple teams and departments to provide exceptional service remotely within tight timeframes, necessitating excellent customer management skills. Occasional weekend and evening work may be required to minimize disruption and downtime for customers.
Responsibilities:
- Deliver professional, efficient services, considering the impact of downtime on customers’ businesses.
- Support a range of CCH software products using Transact SQL.
- Take ownership of customer issues, escalate as needed, and keep customers updated.
- Stay up-to-date with CCH Software and industry standards supporting current and future software.
- Collaborate with project management and other teams to ensure successful service delivery.
- Work with colleagues across departments to meet customer expectations.
- Assist in testing new versions/builds of data solutions.
- Produce supporting collateral and refine processes for better efficiency.
- Assess and improve workflows continually.
- Identify and mitigate risks, handle difficult situations confidently, and simplify complex issues.
- Provide excellent customer service and manage multiple projects simultaneously.
- Seek customer feedback to maintain high standards.
- Work effectively individually and remotely within a team.
- Demonstrate excellent written and verbal communication skills.
- Be a self-starter with a growth mindset and willingness to learn new systems.
Experience:
- Experience in ETL, data manipulation, migration, and cleansing.
- Experience in SQL Server administration, including backups and restores.
- Proficiency in Transact SQL, troubleshooting queries and errors.
- Proficiency in Microsoft Office (Excel, Word).
- Knowledge of Power Query, Visual Studio, Github, Power BI, and CCH software (desirable).
Technical / Professional Qualifications:
- Professional technical certification or equivalent (desirable).
Professional Services Data consultant - Remote ( UK ) employer: Wolters Kluwer (UK) Limited
Contact Detail:
Wolters Kluwer (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Data consultant - Remote ( UK )
✨Tip Number 1
Familiarise yourself with CCH software products and their functionalities. Understanding the specific tools and services we offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, particularly Transact SQL. Being able to showcase your proficiency in data manipulation and scripting during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully managed customer relationships or resolved complex issues. This will highlight your excellent communication skills and ability to handle challenging situations.
✨Tip Number 4
Network with professionals in the data consultancy field, especially those familiar with our industry. Engaging with others can provide insights and potentially valuable connections that may help you in your application process.
We think you need these skills to ace Professional Services Data consultant - Remote ( UK )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data consultancy, SQL scripting, and customer management. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to deliver exceptional customer service. Mention specific examples of how you've successfully managed data projects or resolved customer issues in the past.
Showcase Technical Skills: In your application, emphasise your proficiency in Transact SQL, ETL processes, and any relevant software tools like Power BI or Visual Studio. Providing examples of past projects can help illustrate your expertise.
Highlight Communication Abilities: Since the role requires excellent communication skills, include examples of how you've effectively communicated with customers or collaborated with teams. This will demonstrate your capability to manage customer expectations and deliver results.
How to prepare for a job interview at Wolters Kluwer (UK) Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, ETL processes, and data manipulation during the interview. Be prepared to discuss specific projects where you've successfully implemented these skills, as this role heavily relies on technical expertise.
✨Demonstrate Customer-Facing Experience
Since this position involves direct interaction with customers, share examples of how you've managed customer relationships in the past. Discuss any challenges you faced and how you resolved them to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Prepare scenarios where you had to analyse customer requirements and deliver solutions under pressure, showcasing your ability to think on your feet.
✨Emphasise Your Team Collaboration Skills
This role requires working with multiple teams, so be ready to talk about your experience collaborating across departments. Highlight instances where teamwork led to successful project outcomes, demonstrating your ability to work effectively in a remote setting.
