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For Companies At a Glance
- Tasks: Be the first point of contact for small business owners, solving their problems and enhancing their experience.
- Company: Join Capital on Tap, a fintech helping over 200,000 businesses thrive with innovative credit solutions.
- Benefits: Enjoy perks like private healthcare, 28 days holiday, and a dog-friendly office environment.
- Why this job: Make a real impact while working in a fun, inclusive culture that values your ideas and growth.
- Qualifications: Must have 2 years of customer service experience and excellent communication skills.
- Other info: Work in Cardiff with flexible shifts and opportunities for career progression.
The predicted salary is between 20000 - 30000 £ per year.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is an office-based role, the Customer Support team work from our Cardiff City Centre Office. After passing the probation period the requirement will be to work in office 4 days a week, and 1 from home.
What You’ll Be Doing
- You’ll be the first point of contact for small business owners.
- Servicing our customers via phone, emails and chat.
- Resolve customer inquiries promptly and professionally, ensuring full customer satisfaction.
- Understand the importance of objection handling to ensure customers' needs are explained clearly and fairly.
- Maintain a comprehensive understanding of the company's products, services, and policies to provide accurate information and advice.
- Identify opportunities for process improvements and contribute ideas for enhancing the overall customer experience.
- Identifying our vulnerable customers and ensuring they get the right support.
Shifts
You’ll be joining our core customer service team. Working Monday-Saturday (1 Saturday in every 6 weeks) between the hours of 8am - 8pm. Shift patterns are:
- Week 1: 8am - 4:30pm
- Week 2: 8am - 4:30pm
- Week 3: 9am - 5:30pm
- Week 4: 9am - 5:30pm
- Week 5: 9:30am - 6pm
- Week 6: 11:30am - 8pm
Requirements
- A minimum of 2 years of customer service experience.
- Great communication skills, can communicate with a wide variety of people both verbally and in writing.
- Experience using CRM’s.
- An excellent problem solver who can focus on providing our customers with resolutions quickly.
- The ability to manage high volumes of enquiries without compromising service quality.
- Can work independently and as part of a team in a fast-paced environment.
Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer:
- Salary £25,000 + monthly bonuses.
- Private Healthcare, including dental and optician services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog-Friendly Offices.
- Free drinks and snacks in our offices.
Interview Process
First stage: 15-minute intro call with a member of the Talent Team (Phone call). Final stage: Attend an assessment day on either Tuesday 24th June, Thursday 26th June, Tuesday 1st July and Thursday 3rd July (In person).
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Customer Support Officer - Rotations Team Cardiff employer: Capital on Tap
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - Rotations Team Cardiff
✨Tip Number 1
Familiarise yourself with Capital on Tap's mission and values. Understanding their commitment to helping small businesses will allow you to align your responses during the interview, showcasing your passion for customer service and how you can contribute to their goals.
✨Tip Number 2
Prepare for the assessment day by practising common customer service scenarios. Think about how you would handle difficult situations, such as a frustrated customer, and be ready to demonstrate your problem-solving skills and empathy.
✨Tip Number 3
Research the tools and CRM systems commonly used in customer support roles. Being knowledgeable about these systems can give you an edge, as it shows you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Capital on Tap if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Support Officer - Rotations Team Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant customer service experience. Mention specific skills that align with the job description, such as problem-solving and communication abilities.
Show Your Passion: In your application, express why you want to work for Capital on Tap and what excites you about the role. Use this opportunity to showcase your enthusiasm for helping small business owners and providing excellent customer service.
Prepare for Scenario Questions: Anticipate questions about handling difficult customer situations. For example, think about how you would address a frustrated customer regarding a declined transaction. Structure your response clearly, demonstrating empathy and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Capital on Tap
✨Research the Company
Before your interview, take some time to learn about Capital on Tap. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Since you'll be dealing with small business owners, think of potential customer scenarios you might face. Prepare responses for handling frustrated customers or resolving common issues. This will demonstrate your problem-solving skills and ability to empathise with clients.
✨Showcase Your Communication Skills
As a Customer Support Officer, strong communication is key. During the interview, practice clear and concise communication. Be ready to explain how you've successfully communicated with diverse customers in the past.
✨Highlight Your Experience with CRM Tools
If you have experience using CRM systems, make sure to mention it. Discuss how you've used these tools to manage customer inquiries and improve service quality. This will show that you're equipped to handle the demands of the role.
