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For Companies At a Glance
- Tasks: Be the friendly face of our vibrant residential community, assisting residents and ensuring their needs are met.
- Company: Join Ballymore, a leading name in London's residential developments, known for its lively atmosphere.
- Benefits: Enjoy a flexible 4 on, 4 off shift pattern with competitive pay and a dynamic work environment.
- Why this job: This role offers a chance to connect with diverse residents while enhancing your customer service skills.
- Qualifications: We're looking for organised, friendly individuals with strong communication skills and a knack for multitasking.
- Other info: Experience in a concierge role is preferred, but a positive attitude and willingness to learn are key!
The predicted salary is between 30000 - 42000 £ per year.
We're recruiting for a concierge to work at one of Ballymore's largest, liveliest and renowned residential developments in London. If you're an experienced concierge who is organised, friendly, punctual and has great attention to detail then please do read below and apply today!
Shift: 4 on, 4 off Time: 8:00am - 20:00pm. (12 hours) for 4 days on, 4 days off, 4 days on Location: East London/Canary Wharf
Duties & Responsibilities
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Accepting and issuing of resident’s parcels.
- Meeting and Greeting all residents, guests and clients.
- Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of keys only to the correct personnel / residents.
- Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross training of other resort departments.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
- Maintain a safe environment for all people in the estate at all times.
- Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.
- Report any accidents and record in the accident book as appropriate.
- Ability to handle high pressure moments where many people may be queuing.
- The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.
- Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.
- Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
- Build a good rapport with residents.
Skills, Experience & Qualification
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
- Strong verbal and written communication skills.
*Ballymore operate as an equal opportunities employer.
Day Concierge employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a concierge at residential developments. Understanding the nuances of resident interactions and security protocols will help you stand out during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've efficiently managed multiple tasks in previous roles. This will demonstrate your ability to handle the fast-paced environment of a concierge position.
✨Tip Number 3
Practice your communication skills, especially in handling challenging situations. Being able to articulate how you would manage high-pressure moments will impress potential employers.
✨Tip Number 4
Research Ballymore and their residential developments to understand their values and expectations. Tailoring your approach to align with their ethos can give you an edge in the selection process.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in concierge roles or customer service. Emphasise skills like organisation, attention to detail, and communication, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to handle high-pressure situations and provide excellent service.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as multi-tasking, patience, and strong verbal and written communication. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a concierge role.
How to prepare for a job interview at Ballymore
✨Showcase Your Organisational Skills
As a Day Concierge, you'll need to juggle multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed several responsibilities at once, demonstrating your ability to stay organised and prioritise effectively.
✨Demonstrate Your Customer Service Skills
This role requires a friendly and approachable attitude. Be ready to share specific instances where you provided exceptional service, resolved conflicts, or went above and beyond for residents or clients. This will highlight your commitment to creating a positive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle high-pressure situations or challenging residents. Think through potential scenarios related to security, complaints, or emergencies, and outline your calm and professional approach to resolving them.
✨Familiarise Yourself with GDPR and Security Protocols
Since the role involves handling sensitive information and ensuring security, brush up on GDPR regulations and any relevant security procedures. Being knowledgeable in these areas will show your commitment to maintaining safety and confidentiality.
