HELPDESK COORDINATOR

Working Hours | Monday-Friday on a rota basis hour between of 8am-8pm (37.5 Hours) Salary | £24,000 p/a Here at MJ Quinn, we currently have an exciting new opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday. As a Jeopardy Coordinator, you will be responsible for ‘on the day’ allocation and Jeopardy management of work for all service delivery products and pro-actively managing the outbound workflow. Responsibilities of the role: Allocation of work to field teams Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution Deliver inbound and outbound call metrics and maintain service level agreements Prioritise on the day work stack and allocate effectively to deliver client metrics Operate a duty of Care function for field personnel Dealing with requests via inbound calls within a timely manner and observing daily KPIs Monitoring all upholding queues and identifying potential conversions What are we looking for: Experience of working within a similar role. Excellent communication skills and a good telephone manner. Customer service experience – dealing with engineers is preferred but not essential. Good level of IT skills with experience working on Microsoft 365. Benefits packages: Medicash Scheme Pension Scheme Gym & Retail Discounts X2 Life Assurance Should you feel you have similar experience and you’re looking for a new challenge then we would love to hear from you! #J-18808-Ljbffr